Fieldguide
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RenewalsSeniorManager
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optimal for Manager candidates.
“Renewals Senior Manager at Fieldguide. Skills: Renewals management, Build renewals function, Commercial negotiation. Manage full renewal lifecycle. Conduct outreach”
What You'll Achieve.
Deliver higher quality work; Deliver work faster; Achieve better client outcomes; Accelerate growth; Improve quality; Transform audit and advisory work; Hit GRR targets; Hit NRR targets
Industry & Context.
Risk triage; Churn mitigation; Root cause analysis
What They're Looking For.
Must Have
7+ years SaaS renewals, 7+ years customer success, 7+ years commercial account management, Track record hitting GRR/NRR targets, Built renewals function from scratch, Commercial negotiator, Lead high-stakes conversations, Analytically fluent, Build renewal forecast, Segment book of business, Present cohort-level retention, CRM-proficient, Cross-functional operator, Build credibility through rigor, Follow-through, Influence Sales, Finance, Legal, Manage a small team
Nice to Have
Prior people management experience, HubSpot proficiency, Salesforce proficiency
What You'll Do.
Manage full renewal lifecycle
Maintain rolling 90-120 day renewal report
Develop data-driven renewal strategy
Factor in customer health
Factor in usage trends
Factor in stakeholder dynamics
Lead commercial negotiations
Conduct executive-level conversations
Drive price increases
Drive multi-year structures
Identify expansion opportunities
Identify churn signals
Build mitigation strategies
Maintain clean renewal data
Maintain pipeline hygiene
Build renewals playbook
Develop outreach cadences
Develop escalation frameworks
Develop negotiation guidelines
Develop segment-specific engagement models
Own KPI framework for renewals
Anchor KPIs in leading indicators
Establish reporting cadence
Design tiered engagement models
Partner with Finance on ATR tracking
Integrate ATR into ARR forecast
Implement AI-assisted workflows
Set standard for retention
Set standard for expansion
Hire Renewals Specialists
Develop Renewals Specialists
Represent renewal risk in deal reviews
Represent renewal risk in QBRs
Represent renewal risk in exec conversations
Partner with CSMs on health scores
Partner with CSMs on churn signals
Work with Product on usage data
Translate usage data into risk signals
Translate usage data into customer conversations
Work with Finance on cohort analysis
Work with Finance on GRR/NRR attribution
Work with Finance on retention economics
Coordinate with Legal on contracts
Coordinate with Deal Desk on contracts
Feed customer signals to Product
Feed customer signals to GTM leadership
How You'll Work.
Team & Collaboration
Cross-functional alignment; Partner with CSMs; Work with Product; Work with Finance; Coordinate with Legal; Coordinate with Deal Desk; Feed signals to leadership
Communication Scope
Executive-level conversations
Process & Methodology
Build playbook, Develop strategy, Implement workflows
Full Job Description
About Us Fieldguide is the AI-native platform for audit and advisory — the place where practitioners and agents work together to deliver higher quality work, faster, and with better client outcomes. Over 50 of the top 100 accounting and consulting firms trust Fieldguide to accelerate growth, improve quality, and transform the way audit and advisory work gets done. We're rooted in San Francisco, CA, but built as a remote-friendly, global company. We're backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, and Y Combinator. We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide's team is inclusive, driven, humble, and supportive. We are deliberate and self-reflective about the kind of team and culture we are building, seeking teammates who are not only strong in their own aptitudes but care deeply about supporting each other's growth. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role Fieldguide is an AI-native platform built for audit, advisory, and assurance workflows. Our customers are sophisticated accounting and advisory firms that operate in highly regulated environments, maintain long-term vendor relationships, and respond to renewal motions that are consultative and value-based. We're growing fast, and retention and expansion are core to the business. Reporting to the VP of Sales, this is a build-and-run role. There's no team to inherit and no playbook to follow. You'll own the full renewal lifecycle across our customer base — from first conversation through contract execution — while building the processes, systems, and frameworks that scale with the business. As the function grows, you'll have the opportunity to hire and develop a team of Renewals Specialists. The right person for this role has done
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