Salesforce
AI CRM
RenewalsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Renewals Manager at Salesforce. Skills: Renewals management, Negotiation, Account management. Manage renewals process. Identify and forecast attrition risk”
What You'll Achieve.
Achieve or exceed attrition and uplift targets; Maximize contract value; Protect and enhance customer trust; Maximize account growth opportunities; Drive renewal events to on-time closure and customer success; Provide management with complete visibility to renewals; Minimize attrition; Position favorable terms; Boost incremental revenue via up-sells, cross-sells and add-ons
Industry & Context.
Develop resolution strategies
Must be able to travel 3–5 times a year to attend team meetings
What They're Looking For.
Must Have
5 or more years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts, Proven track record of overachievement of quota and KPIs, organizational, operational and analytical skills, Demonstrated ability to effectively articulate the Salesforce value proposition, Exceptional negotiation skills that enable value-based contract negotiations at the CXO level, Excellent financial acumen, process and policy management skills, customer management skills including soft skills, Ability to demonstrate a strategic mindset to enable persuasive conversations with customers, Experience with Salesforce essential, Ability to manage, analyze and track data for a sophisticated and often complex renewal cycle, Ability to work in a fast-paced and often rapidly changing environment, Bachelor's Degree
Nice to Have
Knowledge of Salesforce product and platform features, capabilities, and best use, Experience negotiating complex multi-year services contracts, Experience with an enterprise CRM or customer service application, Ability to manage transactions through different stages using technology, Solid negotiation skills that allow for value-based contract negotiations at the CXO level
What You'll Do.
Manage renewals process
Identify and forecast attrition risk
Design and execute renewals strategy
Minimize financial attrition
Lock in favorable terms
Identify growth opportunities
Share findings and data insights
Ensure customers are set up for success
Maximize financial results
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders; Influence policy/process; Be a trusted advisor to Sales and Customer Success; Build and maintain meeting cadence with Sales and Customer Success; Participate in forecast meetings; Play an active role on the extended account team; Collaborate with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives)
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Renewals is a lead role in the Customer Success and Growth organization at Salesforce. The Renewal Manager is responsible for managing accounts to protecting and growing revenues in their designated territory. The Renewal Manager is responsible for driving the execution of activities within the account, including identifying and forecasting attrition risk, designing and executing renewals strategy in territory, and collaborating with Sales and Customer Success teams. The successful candidate will have excellent communication and interpersonal skills, a strong understanding of Salesforce products and culture, and previous experience in a customer-facing or renewals role. The Renewal Manager is responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and sharing findings and data insights back to the business. Renewal Managers are responsible for ensuring that their customers are set up for success while maximizing financial results for Salesforce. RESPONSIBILITIES: Own, drive and manage the renewals process in collaboration with internal stakeholders. Initiate and develop strong alignment wit
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