Redpanda Data
SaaS
RenewalsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Renewals Manager at Redpanda Data. Skills: Customer retention, Sales forecasting, Contract management. Manage portfolio of renewal opportunities. Ensure timely renewal execution”
What You'll Achieve.
Ensure customers renew on time; Ensure customers renew at right value; Achieve renewal targets
Industry & Context.
What They're Looking For.
Must Have
5-7 years renewals, inside sales, account management, or customer success role, Manage high-volume pipeline, Consistently hit quota or renewal targets, Prioritize and juggle multiple accounts and deadlines, Clear, professional communication skills, Comfort leading customer-facing conversations, Experience working in Salesforce or comparable CRM
Nice to Have
Experience in technical SaaS, Experience in open source, Experience in cloud infrastructure, Experience in developer tools, Familiarity with data streaming, Familiarity with Kafka, Familiarity with AI/ML infrastructure, Exposure to renewal-specific tools, Startup or pre-IPO experience
What You'll Do.
Manage portfolio of renewal opportunities
Ensure timely renewal execution
Ensure accurate renewal execution
Identify at-risk accounts
Develop retention strategies
Drive renewal forecasting accuracy
Maintain up-to-date opportunity data
Lead commercial conversations
Identify upsell opportunities
Identify expansion opportunities
Process contracts accurately
Process contracts on time
Track renewal metrics
Report on renewal metrics
Improve renewal processes
Improve renewal playbooks
Improve renewal templates
How You'll Work.
Team & Collaboration
Work with Account Executives; Work with Customer Success Managers; Work with Finance; Work with Legal; Work with Deal Desk; Cross-functional collaboration
Communication Scope
Customer-facing conversations
Full Job Description
Redpanda is pioneering the Agentic Data Plane (ADP) - a new category in AI infrastructure that makes it simple and secure to connect AI agents with enterprise data and systems. Built on a multi-modal data streaming engine, Redpanda empowers agentic applications that reason and act in real-time with speed, autonomy, and precision. Global leaders including Activision Blizzard, Cisco, Moody's, Texas Instruments, Vodafone and 2 of the top 5 banks in the U. S. rely on Redpanda to process hundreds of terabytes of data a day. Backed by premier venture investors Lightspeed, GV and Haystack VC, Redpanda is a diverse, people-first organization with teams distributed around the globe. About the Role: This is a hybrid role based in our central Austin office, with a minimum of 3 days/week on-site. We're looking for a Renewals Manager to join our growing Customer Success organization. In this role, you'll own a high-velocity book of renewal business across our SMB and mid-market customer segments, working closely with Account Executives, Customer Success Managers, and Finance to ensure customers renew on time and at the right value. The reports directly to the Director of Customer Success Management. This is a great opportunity for someone early in their SaaS career who is excited about customer retention, data-driven selling, and working in a fast-paced, technical environment. You Will: Own and manage a portfolio of renewal opportunities across SMB and mid-market accounts, ensuring timely and accurate renewal execution Partner with Customer Success Managers and Account Executives to identify at-risk accounts early and develop retention strategies Drive renewal forecasting accuracy by maintaining up-to-date opportunity data in Salesforce Lead commercial conversations with customers around contract terms, pricing, and multi-year options Identify and execute upsell and expansion opportunities at renewal time in collaboration with the sales team Work cross-functionally with Finance,
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