RenewalsManager

Jitterbit is a market-leading Enterprise Integration Platform as a Service (eiPaaS) & API Management (API-M) solution provider, headquartered in Alameda, CA Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources. Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months. Position Summary: Jitterbit is seeking a well-organized Renewal Manager (RM) to oversee the end-to-end subscription renewal lifecycle. Operating in a supportive, cross-functional global environment alongside our RM and CSM teams, you will track and progress multiple renewals simultaneously. This role requires a strong understanding of legal agreements and the ability to collaborate with executives, sales, customer success, and finance to execute and submit renewals. The ideal candidate will proactively engage internal stakeholders and customers 4 to 5 months in advance to plan upcoming terms, utilizing exceptional negotiation and coordination skills to successfully secure the next subscription period. Requirements 1. Get up to speed with Jitterbit processes and tools: Within your first 60 days, master and adopt Jitterbit's engagement framework for customers and internal stakeholders. Key responsibilities include auditing customer licensing against actual platform usage, mapping the customer journey, identifying potential risks to build mitigation plans, and driving the end-to-end renewal cycle. 2. Manage a portfolio of customers: Partner proactively with your assigned accounts alongside internal Account Executives (AEs) and Customer Success Managers (CSMs) to define upcoming renewal objectives. Confidently schedule and lead alignment calls with bot