StarRez
Software
RenewalsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Renewals Analyst at StarRez. Skills: Renewals management, Customer retention, Process execution. Manage end-to-end renewal processes. Oversee auto-renewal accounts”
Industry & Context.
Evening shifts
What They're Looking For.
Must Have
3+ years experience in renewals, 3+ years experience in sales support, 3+ years experience in customer success, 3+ years experience in account management, Proficiency in Microsoft Office, Experience working with CRM systems, High attention to detail, Organizational skills, Ability to manage high-volume workload, Meet deadlines consistently, Comfort working in structured environments, Comfort working in process-driven environments, Able to work independently, Exceptional accountability, Comfort using AI-enabled tools, Comfort learning AI-enabled tools
Nice to Have
Experience with SaaS customers, Experience with property management customers, Familiarity with contracts, Familiarity with renewals processes, Familiarity with pricing structures, Analytical skills, Experience in reporting, Experience in forecasting, Experience using AI tools for workflow automation, Experience using AI tools for customer communication, Ability to identify customer risks, Ability to support retention strategies, Problem-solving skills, Business acumen
What You'll Do.
Manage end-to-end renewal processes
Oversee auto-renewal accounts
Send reminders for auto-renewals
Validate contract details
Ensure timely processing of renewals
Execute structured renewal motions
Align pricing for renewals
Focus on retention during renewals
Extend term commitments
Ensure renewal contracts are accurate
Ensure renewal contracts are compliant
Complete renewal contracts on time
Adhere to renewal processes
Adhere to documentation standards
Maintain data accuracy
Maintain proactive communication with customers
Reinforce customer value
Ensure smooth renewals
Identify at-risk accounts
Escalate at-risk accounts
Draft customer communications
Personalize customer communications
Scale customer communications
Deliver professional customer experience
Maintain renewal forecasts
Track renewal pipeline
Use dashboards for insights
Identify renewal risks
Identify renewal trends
Identify renewal opportunities
Complete customer records
Update contract details
Provide reporting on renewal performance
Update leadership on renewal performance
Leverage AI tools for tracking
Leverage AI tools for follow-ups
Leverage AI tools for reporting
Reduce manual effort using systems
Utilize systems for reminders
Utilize systems for data updates
Utilize systems for communication workflows
Identify process improvement opportunities
Improve efficiency within workflows
Partner with internal teams
Support continuous improvement initiatives
Work closely with Sales team
Work closely with Customer Success team
Work closely with Customer Operations team
Support renewal outcomes
Assist with account analysis
Identify retention risks
Identify opportunities for packaging alignment
Identify opportunities for pricing alignment
Support cross-functional initiatives
Complete additional projects
Complete additional responsibilities
How You'll Work.
Team & Collaboration
Sales team; Customer Success team; Customer Operations team; Internal teams
Communication Scope
Customer communication; Value messaging
Full Job Description
About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About The Role Our Renewals Analysts are responsible for managing a high-volume portfolio of all StarRez customers. This role will be responsible for managing a high-volume portfolio of approximately 2,000 College Pads Property Management customer accounts, ensuring timely and successful contract renewals. This role supports both auto-renewal accounts, which require proactive communication, reminders, and relationship management, and manual renewal accounts, which require light sales, retention, and value-based conversations. This is a process-driven, high-impact role that combines operational execution with customer communication. You will leverage company-provided AI tools and automation systems to streamline workflows, improve efficiency, and support data-driven decision-making. This role provides a strong foundation for career growth into Customer Success, Revenue Operations, or Account Management roles within StarRez. Responsibilities: Renewals Management & Execution Manage end-to-end renewal processes for a high-volume portfolio (~2,000 accounts) with defined workflows and SLAs Oversee auto-renewal accounts by proactively sending reminders, validating contract details, and ensuring timely processing Execute structured renewal motions for manual accounts, including pricing alignment, contract updates, and retention-focused conversations (no heavy outbound sales prospecti
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