Keyloop
SaaS
RenewalSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Renewal Specialist at Keyloop. Skills: Renewal Execution, Commercial Negotiation, Forecasting. Own customer renewals portfolio. Manage full renewal lifecycle”
What You'll Achieve.
Ensure all renewals are progressed within defined timelines and milestones; Maintain accurate and up-to-date renewal records in Salesforce (or relevant CRM); Maintain accurate renewal forecasts for assigned portfolio at all times; Provide weekly input to the renewals pipeline and risk reporting cycle; Flag forecast changes promptly, with clear reason codes and next actions; Contribute to renewal performance data used by the Senior Manager for ELT and board reporting
Industry & Context.
What They're Looking For.
Must Have
Experience in a renewals, retention, or account management role within a B2B SaaS or subscription business, Demonstrated ability to manage a portfolio of accounts through a full renewal cycle, Comfortable having commercial conversations with customers, including price increases and save plays, Highly organised, with the ability to manage multiple renewals simultaneously without losing detail, Proficient in CRM tools (Salesforce preferred) and Excel/Google Sheets for pipeline management, Clear communicator — written and verbal — with customers and internal stakeholders
Nice to Have
Familiarity with SaaS contract structures, ARR mechanics, and GRR/NRR metrics, Exposure to multi-product or complex licensing environments, Experience working alongside or within a Customer Success function, Background in automotive, dealer management, or B2B technology sectors
What You'll Do.
Own customer renewals portfolio
Manage full renewal lifecycle
Confirm renewal intent
Coordinate with Finance and Legal
Escalate complex situations
Ensure renewals within timelines
Maintain renewal records
Identify renewal risk
Apply risk-based approaches
Lead commercial renewal negotiations
Apply correct renewal motion
Handle multi-year renewals
Manage price increase conversations
Identify upsell opportunities
Refer non-standard arrangements
Maintain accurate renewal forecasts
Provide weekly pipeline input
Flag forecast changes
Contribute to performance data
Liaise with Customer Success Managers
Coordinate with Finance
Engage Legal and Commercial Operations
Provide feedback on playbooks
How You'll Work.
Team & Collaboration
Coordinate with Finance and Legal on contract execution; Escalate to the Senior Manager for complex or at-risk situations; Flag emerging risk to the Senior Manager with clear context and a recommended action; Refer non-standard commercial arrangements to the Senior Manager or relevant commercial approver; Liaise with Customer Success Managers on account health and renewal readiness; Coordinate with Finance on invoicing, billing terms, and contract queries; Engage Legal and Commercial Operations as required for contract execution; Provide feedback on playbook effectiveness and flag process gaps to the Senior Manager; Collaborate and learn from industry experts from all over the globe; Work with game-changing products and services; Join Keyloop and progress your career, your way; An inclusive environment to thrive; We promote an inclusive culture within our business; We celebrate different employees and lifestyles; We encourage everyone in our organisation to explore opportunities which enable them to grow their career; by working in a culture which fosters support and unbridled collaboration; We are also an equal opportunity employer committed to building a diverse and inclusive workforce; We value diversity and encourage candidates of all backgrounds to apply; At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity
Communication Scope
Clear communicator — written and verbal — with customers and internal stakeholders
Full Job Description
## Description Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? ## Key Responsibilities 1. Renewal Execution Own a defined portfolio of customer renewals across one or more segments Manage the full renewal lifecycle for assigned accounts, including: Proactive outreach at defined points in the renewal timeline Confirmation of renewal intent and commercial terms Coordination with Finance and Legal on contract execution Escalation to the Senior Manager for complex or at-risk situations Ensure all renewals are progressed within defined timelines and milestones Maintain accurate and up-to-date renewal records in Salesforce (or relevant CRM) 2. Risk Identification & Save Plays Proactively identify accounts showing signs of renewal risk (engagement drop, open issues, commercial sensitivity) Apply risk-based renewal management approaches in line with the Renewal Excellence Programme playbooks Execute save plays for at-risk accounts, including structured outreach, concession handling, and escalation paths Flag emerging risk to the Senior Manager with clear context and a recommended action 3. Commercial Negotiation & Deal Execution Lead commercial renewal negotiations within agreed parameters — protecting ARR and minimising discount leakage Apply the correct renewal motion by account type: Auto-renewal vs negotiated renewal Multi-year renewal scenarios Price increase conversations Upsell and expansion opportu
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