Kaseya
SaaS
RenewalSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Renewal Specialist at Kaseya. Skills: Contract renewals, Customer retention, Upsell identification. Drive renewal conversations. Increase renewal rates”
What You'll Achieve.
Drive contract renewal rates; Support retention; Identify upsell opportunities; Increase retention; Reduce churn
Industry & Context.
Problem solving; Analytical thinking
What They're Looking For.
Must Have
2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment, Direct experience managing or supporting software contract renewals and driving retention outcomes
Nice to Have
Experience managing subscription or contract renewals end to end, Negotiation and relationship management skills, Experience working with large and complex books of business, Demonstrated ability to identify upsell, cross sell or expansion opportunities, Ability to work in a fast paced environment, Manage multiple priorities, Attention to detail, Organizational skills, Experience using CRM systems, Problem solving skills, Analytical thinking skills
What You'll Do.
Drive renewal conversations
Increase renewal rates
Identify upsell opportunities
Work closely with Account Management
Identify risk factors
Support smooth renewal execution
Partner with General Managers
Partner with Product teams
Share customer feedback
Support customer negotiations
Ensure renewals are accurately documented
Ensure renewals are properly forecasted
Build and maintain relationships with customers
Build and maintain relationships with partners
Support contract resolution
Support renewal execution
Help improve the renewal process
Perform other related duties
How You'll Work.
Team & Collaboration
Cross functionally; Account Management; General Managers; Product teams
Full Job Description
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary The Renewal Specialist will be responsible for renewing software contracts across Kaseya’s MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process. This is an in-office role, based in Brickell, Miami. Key Responsibilities Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities Work closely with Account Management to identify risk factors and support smooth renewal execution Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed Ensure renewals are accurately documented and properly forecasted Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution Help improve the renewal process over time to increase retentio
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