Eventbrite, Inc.
events and ticketing
RenewalSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Renewal Specialist at Eventbrite, Inc.. Skills: Customer Renewal Management, automation tools, scalable outreach strategies. Manage and execute renewal processes for a high-volume portfolio of event ticketing clients. Proactively engage with customers 90-180 days prior to contract expiration dates”
What You'll Achieve.
maximizing customer retention rates; minimizing churn; driving revenue growth through efficient renewal processes
Industry & Context.
data-driven insights; customer analytics
remote candidates located in the PST time zone
What They're Looking For.
Must Have
highly motivated and results-driven Customer Success (CS) professional, managing a high volume of client renewals through advanced automation tools and scalable outreach strategies, maximizing customer retention rates, minimizing churn, driving revenue growth through efficient renewal processes, Manage and execute renewal processes for a high-volume portfolio of event ticketing clients, Proactively engage with customers 90-180 days prior to contract expiration dates, Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline, Conduct renewal negotiations and secure contract extensions with minimal manual intervention, Identify and mitigate renewal risks through data-driven insights and customer analytics, Automation experience
What You'll Do.
Manage and execute renewal processes for a high-volume portfolio of event ticketing clients
Proactively engage with customers 90-180 days prior to contract expiration dates
Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline
Conduct renewal negotiations and secure contract extensions with minimal manual intervention
Identify and mitigate renewal risks through data-driven insights and customer analytics
Full Job Description
THE ROLE The Renewal Specialist is a critical role requiring the skills of a highly motivated and results-driven Customer Success (CS) professional. This role is focused on managing a high volume of client renewals through advanced automation tools and scalable outreach strategies. The ideal candidate will be responsible for maximizing customer retention rates, minimizing churn, and driving revenue growth through efficient renewal processes in the fast-paced events and ticketing sector. This role will support North America as well as our APAC region. We will only be considering remote candidates located in the PST time zone. YOU WILL Customer Renewal Management: Manage and execute renewal processes for a high-volume portfolio of event ticketing clients. Proactively engage with customers 90-180 days prior to contract expiration dates. Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline. Conduct renewal negotiations and secure contract extensions with minimal manual intervention. Identify and mitigate renewal risks through data-driven insights and customer analytics. Automation experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions. Pay Transparency Range (US) $60,000—$108,000 USD ABOUT EVENTBRITE At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure t
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