Eventbrite, Inc.
events and ticketing sector
RenewalSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Renewal Specialist at Eventbrite, Inc.. Skills: Customer Renewal Management, Automation & Scalable Outreach, Customer Relationship Management, Data Analysis & Reporting, Upselling & Cross Selling. Manage and execute renewal processes for a high-volume portfolio of event ticketing clients. Proactively engage with customers 90-180 days prior to contract expiration dates”
Industry & Context.
analytical problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree in Business, Marketing, Communications, or related field, 2+ years of experience in renewal management, account management, customer success, or sales roles, Proficiency with CRM platforms (Salesforce, HubSpot, or similar), Experience with email automation and drip campaign tools, Excel/Google Sheets skills for data analysis and reporting
Nice to Have
Previous experience in B2B SaaS, subscription-based services, or events/ticketing industry, Experience with marketing automation tools (Marketo, Pardot, Mailchimp, or similar), Knowledge of customer success platforms (Gainsight, ChurnZero, or similar), Familiarity with ticketing systems and event management software
What You'll Do.
Manage and execute renewal processes for a high-volume portfolio of event ticketing clients
Proactively engage with customers 90-180 days prior to contract expiration dates
Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline
Conduct renewal negotiations and secure contract extensions with minimal manual intervention
Identify and mitigate renewal risks through data-driven insights and customer analytics
Implement and optimize automated renewal workflows using CRM and marketing automation platforms
Design and execute multi-channel outreach campaigns (email
Leverage automation tools to send personalized renewal reminders and follow-up sequences
Utilize AI-powered tools to predict churn risk and trigger appropriate intervention campaigns
Create and maintain automated renewal templates and communication sequences
Build and maintain relationships with key stakeholders at client organizations
Provide exceptional customer service throughout the renewal process
Address customer concerns
and renewal blockers effectively
Gather and act on customer feedback to improve renewal processes and customer satisfaction
Track and analyze key renewal metrics including retention rates
Monitor customer engagement metrics and usage patterns to identify renewal opportunities
Generate regular reports on renewal performance and pipeline health
Utilize customer data and analytics to segment customers and personalize outreach strategies
Maintain accurate customer records and renewal documentation in CRM systems
Identify expansion opportunities during the renewal process
Collaborate with sales teams on larger expansion opportunities
and enhanced service packages
How You'll Work.
Team & Collaboration
Collaborate with Customer Success, Sales, and Support teams to ensure seamless customer experience; Collaborate with sales teams on larger expansion opportunities
Communication Scope
Excellent written and verbal communication abilities
Full Job Description
THE ROLE The Renewal Specialist is a critical role requiring the skills of a highly motivated and results-driven Customer Success (CS) professional. This role is focused on managing a high volume of client renewals through advanced automation tools and scalable outreach strategies. The ideal candidate will be responsible for maximizing customer retention rates, minimizing churn, and driving revenue growth through efficient renewal processes in the fast-paced events and ticketing sector. YOU WILL Customer Renewal Management: Manage and execute renewal processes for a high-volume portfolio of event ticketing clients. Proactively engage with customers 90-180 days prior to contract expiration dates. Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline. Conduct renewal negotiations and secure contract extensions with minimal manual intervention. Identify and mitigate renewal risks through data-driven insights and customer analytics. Automation & Scalable Outreach: Implement and optimize automated renewal workflows using CRM and marketing automation platforms. Design and execute multi-channel outreach campaigns (email, in-app notifications, SMS). Leverage automation tools to send personalized renewal reminders and follow-up sequences. Utilize AI-powered tools to predict churn risk and trigger appropriate intervention campaigns. Create and maintain automated renewal templates and communication sequences. Customer Relationship Management: Build and maintain strong relationships with key stakeholders at client organizations. Provide exceptional customer service throughout the renewal process. Address customer concerns, objections, and renewal blockers effectively. Collaborate with Customer Success, Sales, and Support teams to ensure seamless customer experience. Gather and act on customer feedback to improve renewal processes and customer satisfaction. Data Analysis & Reporting: Track and analyze key renewal metrics including retention rates, c
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