Trackforce
Renewals
RenewalOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Renewal Operations Specialist at Trackforce. Skills: process management, operational metrics, resource planning, continuous improvement, Revenue Operations, Renewals Operations, Sales Operations, Customer Success Operations, SaaS contract administration, Salesforce, NetSuite. Administer the company’s end-to-end renewals operational process. Create, maintain, audit, and govern renewal opportunities within Salesforce”
What You'll Achieve.
Renewal Forecast Accuracy; Renewal Opportunity Hygiene; SLA Adherence; Pricing Accuracy; Salesforce & NetSuite Data Integrity; Operational Processing Timeliness; Contract Term Conversion Support; Renewal Workflow Efficiency; Churn Processing Accuracy
Industry & Context.
analytical and reporting skills
What They're Looking For.
Must Have
3–5+ years experience in: Revenue Operations, 3–5+ years experience in: Renewals Operations, 3–5+ years experience in: Sales Operations, 3–5+ years experience in: Customer Success Operations, 3–5+ years experience in: SaaS contract administration, Advanced experience with CRM such as Salesforce, Bilingual (English, French), operational discipline and process management capabilities, High attention to detail and organizational skills, Experience managing large volumes of recurring revenue transactions and workflows, analytical and reporting skills
Nice to Have
Experience in a dedicated Renewals function, Experience supporting contract term expansion or multi-year agreement strategies, Familiarity with Salesforce, DealHub, NetSuite, and CRM-based renewal forecasting, Experience working with parent-child account structures, contract consolidations, and complex commercial negotiations, Experience in B2B SaaS, enterprise software, or multi-segment customer environments
What You'll Do.
Administer the company’s end-to-end renewals operational process
and govern renewal opportunities within Salesforce
Ensure every customer has a single active renewal opportunity with accurate data integrity
Populate and maintain: Contract terms
Auto-renewal statuses
renewal amounts and contractions
Purchase Orders and quotes
Bulk assign renewal opportunities based on defined routing and assignment criteria
Maintain operational SLAs and renewal workflow timelines
Support annual renewal planning and pricing initiatives
Populate forecasted renewal increases and pricing models across renewal opportunities
Validate that renewal pricing strategies align with customer health and retention risk
Adjust forecasted pricing and save thresholds based on approved retention guidelines
Support multi-year contract conversion strategies by operationalizing approved pricing and term structures
Assist leadership with renewal forecasting accuracy and reporting readiness
Prepare accounts for Renewal Manager engagement
Revalidate renewal opportunity stages
and risk indicators prior to customer outreach
Identify accounts requiring escalation
or customer-facing intervention
Route: At-risk accounts
Cross-sell opportunities to the appropriate Renewal Manager
CSM or Sales stakeholder
Generate operational renewal communications and templates
Prepare renewal notices outlining: Price increases
Contract term options
Ensure approved marketing and value messaging is incorporated into customer communications
Support automated renewal communication workflows and tooling integrations
Process finalized renewal outcomes within Salesforce and ensure it is provisioned in NetSuite
and billing records following finalized negotiations
Process churn and downsell operational workflows
Coordinate subscription cancelations and client terminations against approved churn cases
Ensure financial and operational alignment across: Salesforce
Attend bi-weekly renewals governance meetings
Maintain renewal reporting accuracy and operational dashboards
Support renewal KPI tracking and leadership reporting
Identify workflow inefficiencies and recommend automation opportunities
Drive operational scalability and process standardization across the renewals organization
How You'll Work.
Team & Collaboration
partners closely with Renewal Managers, Client Success, Sales, RevOps, and Finance to ensure renewal readiness, operational accuracy, and renewal execution consistency across the business; Route: At-risk accounts, Negotiated renewals, High ARR renewals, Downsells, Cross-sell opportunities to the appropriate Renewal Manager, CSM or Sales stakeholder
Full Job Description
## Description At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software. The Renewal Operations Specialist is the operational engine behind the company’s renewals program, responsible for executing the behind-the-scenes administrative, system, forecasting, pricing, workflow, and renewal preparation activities that enable scalable and predictable recurring revenue retention. This role is highly process-oriented and operationally focused, ensuring renewal opportunities are accurately created, maintained, forecasted, audited, routed, and processed across Salesforce, NetSuite, and supporting systems. The Renewal Operations Specialist is not primarily customer-facing, but instead serves as the internal operational partner enabling Renewal Managers to focus on customer engagement, negotiations, retention, and expansion activities. This role partners closely with Renewal Managers, Client Success, Sale
Applying for this Renewal Operations Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Trackforce?
Real rants from real employees. Read before you apply.