Trackforce
Renewals
RenewalOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Renewal Operations Specialist at Trackforce. Skills: Renewals Operations, Process management, Forecasting, SaaS contract administration. Administer end-to-end renewals operational process. Create renewal opportunities within Salesforce”
What You'll Achieve.
Ensure renewal readiness; Ensure operational accuracy; Ensure renewal execution consistency; Achieve renewal forecast accuracy; Maintain renewal opportunity hygiene; Achieve SLA adherence; Ensure pricing accuracy; Maintain Salesforce data integrity; Maintain NetSuite data integrity; Ensure operational processing timeliness; Support contract term conversion; Improve renewal workflow efficiency; Ensure churn processing accuracy
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
3–5+ years Revenue Operations experience, 3–5+ years Renewals Operations experience, 3–5+ years Sales Operations experience, 3–5+ years Customer Success Operations experience, 3–5+ years SaaS contract administration experience, Advanced Salesforce experience, Bilingual (English, French) operational discipline, Bilingual (English, French) process management capabilities, High attention to detail, Organizational skills, Experience managing large volumes of recurring revenue transactions, Experience managing large volumes of workflows, Analytical skills, Reporting skills
Nice to Have
Experience in a dedicated Renewals function, Experience supporting contract term expansion strategies, Experience supporting multi-year agreement strategies, Salesforce familiarity, DealHub familiarity, NetSuite familiarity, CRM-based renewal forecasting familiarity, Experience with parent-child account structures, Experience with contract consolidations, Experience with complex commercial negotiations, B2B SaaS experience, Enterprise software experience, Multi-segment customer environments experience
What You'll Do.
Administer end-to-end renewals operational process
Create renewal opportunities within Salesforce
Maintain renewal opportunities within Salesforce
Audit renewal opportunities within Salesforce
Govern renewal opportunities within Salesforce
Ensure single active renewal opportunity per customer
Populate contract terms
Populate renewal dates
Populate pricing assumptions
Populate renewal stages
Populate health indicators
Populate auto-renewal statuses
Populate price increases
Populate renewal amounts
Populate contractions
Populate purchase orders
Populate key contacts
Bulk assign renewal opportunities
Maintain operational SLAs
Maintain renewal workflow timelines
Support annual renewal planning
Support pricing initiatives
Populate forecasted renewal increases
Populate pricing models
Validate renewal pricing strategies
Adjust forecasted pricing
Save thresholds based on retention guidelines
Support multi-year contract conversion strategies
Operationalize pricing structures
Operationalize term structures
Assist leadership with renewal forecasting accuracy
Assist leadership with reporting readiness
Prepare accounts for Renewal Manager engagement
Revalidate renewal opportunity stages
Revalidate account health
Revalidate risk indicators
Identify accounts requiring escalation
Identify accounts requiring negotiation
Identify accounts requiring customer-facing intervention
Route at-risk accounts
Route negotiated renewals
Route high ARR renewals
Route cross-sell opportunities
Support generation of operational renewal communications
Support generation of renewal templates
Prepare renewal notices
Outline price increases in notices
Outline contract term options in notices
Outline license changes in notices
Outline FTE changes in notices
Outline PO requirements in notices
Incorporate approved marketing messaging into communications
Incorporate approved value messaging into communications
Support automated renewal communication workflows
Support tooling integrations for communications
Process finalized renewal outcomes within Salesforce
Ensure provisioning in NetSuite
Update subscriptions following negotiations
Update pricing following negotiations
Update billing records following negotiations
Process churn operational workflows
Process downsell operational workflows
Coordinate subscription cancelations
Coordinate client terminations
Ensure financial alignment across systems
Ensure operational alignment across systems
Attend renewals governance meetings
Maintain renewal reporting accuracy
Maintain operational dashboards
Support renewal KPI tracking
Support leadership reporting
Identify workflow inefficiencies
Recommend automation opportunities
Drive operational scalability
Drive process standardization
How You'll Work.
Team & Collaboration
Partner with Renewal Managers; Partner with Client Success; Partner with Sales; Partner with RevOps; Partner with Finance; Collaborate across regions; Collaborate across time zones
Full Job Description
## Description At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software. The Renewal Operations Specialist is the operational engine behind the company’s renewals program, responsible for executing the behind-the-scenes administrative, system, forecasting, pricing, workflow, and renewal preparation activities that enable scalable and predictable recurring revenue retention. This role is highly process-oriented and operationally focused, ensuring renewal opportunities are accurately created, maintained, forecasted, audited, routed, and processed across Salesforce, NetSuite, and supporting systems. The Renewal Operations Specialist is not primarily customer-facing, but instead serves as the internal operational partner enabling Renewal Managers to focus on customer engagement, negotiations, retention, and expansion activities. This role partners closely with Renewal Managers, Client Success, Sale
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