Salesforce
RenewalOperationsSeniorManager
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“Renewal Operations Senior Manager at Salesforce. Skills: Renewal Operations, Process Optimization, Data Analysis. Lead and oversee maintenance of critical renewals data. Manage and govern internal case queue(s)”
What You'll Achieve.
enhance productivity; reduce costs; ensure high-quality outcomes
Industry & Context.
analytical and problem-solving abilities; structure complex problems; synthesize information; develop actionable solutions and recommendations
What They're Looking For.
Must Have
8+ years in Renewals/Sales Operations, Revenue Operations, Business Operations, Consulting, or a similar role, analytical and problem-solving abilities, working knowledge of SQL, SOQL, and Python for data querying, transformation, and analysis, Expertise in CRM platforms and renewal processes, Excellent communication and interpersonal skills, Bachelor's degree or equivalent relevant experience required
Nice to Have
Growth Mindset, Autonomy and drive, Self-motivated with a highly collaborative style, influencing skills
What You'll Do.
Lead and oversee maintenance of critical renewals data
Manage and govern internal case queue(s)
Drive decisions and act as key escalation point
Identify process needs and drive future state solutions
Champion data quality improvement initiatives
up-to-date process documentation
Contribute to special projects and cross-functional initiatives
How You'll Work.
Team & Collaboration
collaborate effectively across departments and with senior management
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Operations Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is seeking a strategic and impact-driven **Renewal Operations Senior Manager****** to lead the optimization of renewal processes. This role identifies process bottlenecks, gaps, and redundant manual steps, orchestrating solutions that enhance productivity, reduce costs, and ensure high-quality outcomes. The Senior Manager will be a data-oriented leader responsible for proactively determining and orchestrating the implementation and ongoing governance of solutions to enhance productivity, reduce costs, and ensure high-quality outcomes. ## **Responsibilities:** * Lead and oversee the maintenance of critical renewals data and workflows * Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution * Drive decisions and act as a key escalation point to assess issues and drive resolution * Identify process needs and drive future state solutions, translating data model, system, and go-to-market changes into scalable operational workflows while streamlining execution * Champion data quality improvement initiatives to ensure users have access to accurate and timely information * Leverage AI,
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