TestGorilla
SaaS
RenewalManager(LATAM)
“Renewal Manager (LATAM) at TestGorilla. Skills: Renewal lifecycle management, Usage-based pricing, Churn risk identification, Commercial negotiations. Own full commercial renewal lifecycle. Ensure contract renewal on time”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
English and Spanish fluency, Experience in Renewals, Experience in Inside Sales, Experience in Customer Success, Experience in Account Management, SaaS experience, Commercial mindset, High-volume operational skills, CRM experience, AI tool experience
Nice to Have
Experience managing renewal event
What You'll Do.
Own full commercial renewal lifecycle
Ensure contract renewal on time
Ensure contract renewal at right value
Navigate pricing negotiations
Deploy proactive save plays
Retain at-risk customers
Guide customers through transition
Improve coverage of book
Manage book of customers
Work with Customer Success
Work with Support teams
Ensure customers realize value
Manage large pipeline with precision
Ensure nothing slips through cracks
Uphold TestGorilla behaviors
Foster inclusive culture
Foster supportive culture
Collaborate effectively with global colleagues
Manage full renewal lifecycle
Ensure timely contract execution
Ensure accurate contract execution
Drive credit adoption
Articulate value of transition
Deploy targeted save plays
Spot upsell opportunities
Spot expansion opportunities
Drive growth within customer book
Lead commercial negotiations
Ensure win-win outcomes
Leverage email cadences
Systematize workflows
Manage large renewal pipeline
Deliver accurate revenue forecasts
Deliver data-driven revenue forecasts
Provide clear visibility into retention rates
Provide clear visibility into pipeline health
Partner cross-functionally with Customer Success
Partner cross-functionally with Support teams
How You'll Work.
Team & Collaboration
Global colleagues across teams; Customer Success teams; Support teams
Communication Scope
Written communication; Verbal communication
Applying for this Renewal Manager (LATAM) role?
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