RenewalManager(LATAM)

Hi there, I'm Joshua Lipner, Manager of The Account Management Team at TestGorilla. We’re excited to share more about the Renewal Manager role and our team. ABOUT TESTGORILLA At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most! ABOUT THE ROLE As our Renewal Manager, you'll play a critical role in protecting and growing TestGorilla's existing revenue base. You will own the full commercial renewal lifecycle for a high-volume portfolio of accounts, ensuring every contract is renewed on time and at the right value. This is a quota-carrying role that blends commercial execution with customer empathy—you'll confidently navigate pricing negotiations, deploy proactive save plays to retain at-risk customers, and guide customers through the transition from legacy plans to our new usage-based pricing model. You will use AI as a tool to improve the coverage of your book, working with tools like Claude and N8n to increase your ability to manage a book of customers in a high performing, fast-paced environment. You'll work closely with our Customer Success and Support teams to ensure customers are realizing value well before renewal conversations begin. Using automation, CRM tools, and data-driven insights, you'll manage a large pipeline with precision and ensure nothing slips through the cracks. We're look