Smartcat
AI
RenewalManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Renewal Manager at Smartcat. Skills: Renewal process ownership, Revenue retention, Customer communication, Cross-functional collaboration. Own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR).. Protect recurring revenue and deliver a seamless customer experience.”
What You'll Achieve.
Maximize renewal rate; Protect recurring revenue; Seamless customer experience; High renewal rates; On-time, seamless contract execution; Achieve or exceed renewal rate targets
Industry & Context.
Resolve issues efficiently and protect revenue.; Reduce friction in the recurring revenue workflows.
What They're Looking For.
Must Have
Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals)., Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment., organizational skills with exceptional attention to comfortable managing multiple renewal timelines simultaneously., Clear, professional written and verbal communication able to handle customer objections and escalations calmly and effectively., Experience working with CRM systems (e. g. , Salesforce, HubSpot), contract/order form processes, and billing workflows., Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales., Process-oriented and motivated by improving systems and reducing friction in recurring revenue workflows., Comfortable working in a fully remote, fast-paced, high-growth environment.
What You'll Do.
Own the renewal and escalation process for a defined segment of customers (under $10
Protect recurring revenue and deliver a seamless customer experience.
Ensure renewals are proactive
Maximize renewal rate and protect recurring revenue within the sub-$10K customer segment.
Own the end-to-end renewal process.
Manage escalations efficiently and professionally.
Ensure timely auto-renewal communications.
Proactively engage customers approaching renewal.
Remove friction in the contracting process.
Coordinate internal stakeholders when expansion opportunities arise.
Own the end-to-end renewal process for customers under $10K ARR
seamless contract execution and high renewal rates.
Proactively manage auto-renewal reminders and customer communications
ensuring customers are informed well in advance of renewal dates.
Engage directly with customers to answer renewal-related questions
and remove blockers to contract execution.
and facilitate order forms and renewal coordinate signatures and ensure documentation accuracy in CRM and billing systems.
Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.
Manage and triage escalations within the segment
coordinating with Product
or Sales as needed to resolve issues efficiently and protect revenue.
Maintain accurate renewal forecasting and CRM hygiene
ensuring leadership has visibility into renewal risk and performance metrics.
Achieve or exceed renewal rate targets for the assigned customer segment.
How You'll Work.
Team & Collaboration
Collaborate closely with Customer Success, Sales, Finance, and RevOps.; Coordinate with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.; Collaborate cross-functionally to drive smooth handoffs to Sales.
Communication Scope
Clear, professional written and verbal communication; Handle customer objections and escalations calmly and effectively
Process & Methodology
Managing multiple renewal timelines simultaneously
Full Job Description
About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM: At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement. In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless. If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can direc
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