RenewalManager

Role Overview The Encoura Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our customers. As Customer Renewal Manager, you will support our North America business segment, with a focus on improving our customers’ experiences through the renewal of the broad range of innovative products/services which Encoura provides to deliver continuous improvement in their learning ecosystem. A Day in the Life Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders Travel Frequency, approximately 25% Role Progression Within 1 month, you’ll: Complete onboarding and platform training while shadowing experienced team members across renewals processes, client communication, reporting workflows and internal processes. Within 3 months, you’ll: Co-dependently manage day-to-day execution of renewal activities for assigned accounts by reviewing existing and expiring contracts, developing and delivering renewal proposals, and engaging in contract negotiations to secure renewals. Demonstrate the ability to prioritize workload, manage timelines, and collaborate effectively across teams with limited oversight, while independently resolving routine client renewals issues. Wi