CGS Immersive
RenewalManager
“Renewal Manager at CGS Immersive. Skills: customer retention, subscription renewals, customer relationship management. Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.. Develop and maintain customer relationships, acting as a trusted advisor to align their business goals with renewal strategies.”
What You'll Achieve.
maximizing gross retention rates; minimizing churn; predictable and efficient outcomes; meeting or exceeding retention targets; delivering exceptional customer outcomes
Industry & Context.
Identify customer risks; coordinate mitigation strategies; Identify customer risks and growth opportunities
What They're Looking For.
Must Have
Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment., Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent., understanding of subscription go-to-market (GTM) approaches for customer success and renewals., Effective communicator with interpersonal, negotiation, and presentation skills., Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes.
Nice to Have
Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments., Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance., Accurate Salesforce entries will be essential., Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders., A proactive mindset, with the ability to balance strategic and operational responsibilities effectively.
What You'll Do.
Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn.
Develop and maintain customer relationships
acting as a trusted advisor to align their business goals with renewal strategies.
Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully.
Evaluate customer license usage
complete true-up requirements
and ensure renewal quotes accurately reflect customer needs.
Manage renewal processes with precision
including liaising with customers to secure purchase orders and complete necessary deal approvals.
Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell.
How You'll Work.
Team & Collaboration
Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes.; delivering strategic recommendations to internal stakeholders.
Communication Scope
Effective communicator; interpersonal; negotiation; presentation skills
Applying for this Renewal Manager role?
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