RenewalDeskAssociate

We are seeking a dedicated Renewal Desk Representative to join our team. This role is pivotal in maintaining strong customer relationships and driving recurring revenue by managing the end-to-end renewal process. As the Renewal Desk Representative, you will own a renewal quota, work directly with customers, and ensure seamless contract renewals. Familiarity with Salesforce CPQ is essential to succeed in this role. **Key Responsibilities** • Renewal Ownership: • Manage a portfolio of customer accounts and own the renewal process to meet or exceed assigned renewal quota. • Proactively engage with customers to ensure timely renewals and maintain high retention rates. • Customer Engagement: • Build strong relationships with customers by understanding their needs and addressing any renewal-related concerns. • Act as the primary point of contact for renewal discussions, including pricing adjustments, term negotiations, and product upgrades. • Salesforce CPQ Expertise: • Use Salesforce CPQ to generate, update, and manage renewal quotes. • Ensure accuracy in contract terms, pricing, and product configurations. • Process Management: • Track and monitor upcoming renewals using Salesforce and other internal tools. • Collaborate with internal teams, including Sales, Account Management, and Customer Success, to ensure a smooth renewal process. • Reporting and Metrics: • Maintain accurate renewal forecasts and pipeline updates. • Provide insights on customer trends and renewal performance metrics. **Requirements** 2+ years of experience in a customer-facing role, preferably in renewals, sales, or account management. • Prior experience managing a quota or revenue target. • Technical Skills: \- Proficiency in Salesforce and Salesforce CPQ is required. \- Strong understanding of subscription-based contracts, pricing, and renewal processes. • Soft Skills: \- Excellent communication, negotiation, and interpersonal skills. \- Strong problem-solving abilities and attention to detail. \-