Proofpoint
cybersecurity
RenewalAccountManager
“Renewal Account Manager at Proofpoint. Skills: Renewal process management, Customer satisfaction, Subscription renewals, Revenue forecasting, Customer retention. Own and manage the full renewal process for your assigned territory. Drive the qualification, quoting, and workflows alongside Account Managers and Regional Directors to close renewals efficiently”
What You'll Achieve.
Meet or exceed customer renewal revenue quotas; Meet or exceed churn targets; Ensure successful subscription renewals; Drive customer satisfaction; Reduce attrition
Industry & Context.
resolve customer issues
What They're Looking For.
Must Have
3+ years of successful experience in account management, business development, or SaaS renewals, Experience working with Cybersecurity teams, Channel Partners, Legal, and Procurement departments, Bachelor’s degree (BAS) or equivalent experience preferred
What You'll Do.
Own and manage the full renewal process for your assigned territory
Drive the qualification
and workflows alongside Account Managers and Regional Directors to close renewals efficiently
Accurately forecast renewal revenue on a daily
and quarterly basis using Salesforce
Clari and other tools
Meet or exceed customer renewal revenue quotas and churn targets
Coordinate internal resources to support renewal execution and customer satisfaction
Build and maintain relationships at both executive and operational levels
Proactively identify risk and resolve customer issues in collaboration with cross-functional teams
Maintain a sharp focus on customer retention and actively work to reduce attrition
Research and understand customer organisational structures and maintain account intelligence in Salesforce
and customer engagement metrics
Stay informed about Proofpoint’s market position and competitive landscape
Create customer quotes
maintain accurate data
and ensure accuracy via Salesforce and other CRM and finance tools
How You'll Work.
Team & Collaboration
Work closely with Sales Account Owners, Sales Engineers, Channel team, and Customer Success to manage the full renewal lifecycle; Coordinate internal resources to support renewal execution and customer satisfaction; Coordinate internal resources to support complex sales and renewal strategies, pricing and process; Collaborate with cross-functional teams to resolve customer issues
Communication Scope
written and verbal communication skills; ability to clearly articulate Proofpoint’s value proposition
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