FusionTek
Managed Service Provider
RemoteSystemsAnalyst(L2)
“Remote Systems Analyst (L2) at FusionTek. Skills: Desktop support, Windows, macOS, Office 365. Manage escalated support tickets. Resolve break/fix challenges”
What You'll Achieve.
Providing high-quality technical assistance; Ensuring timely resolution of complex problems; Deliver excellent service; Continuously improve
Industry & Context.
Proactive approach to resolving technical issues; Resolution of complex problems
What They're Looking For.
Must Have
CompTIA A+, Network+, Windows 10/11, macOS, Windows Server 2016, Windows Server 2019, Windows Server 2022, SonicWall firewalls, Datto networking, networking fundamentals, Microsoft 365, Office applications, Office 365 cloud administration, Azure, AWS, Datto BCDR, SaaS Backup solutions
Nice to Have
MD‑102 (Modern Desktop Administrator Associate), Autotask PSA
What You'll Do.
Manage escalated support tickets
Resolve break/fix challenges
Handle application setup
Perform user-level configurations
Enhance core infrastructure
Perform server administration
Troubleshoot SonicWall firewalls
Deploy SonicWall firewalls
Manage Datto networking switches
Manage Datto access points
Maintain documentation
How You'll Work.
Team & Collaboration
Work with a close-knit team; Collaborate with a talented technical group; Work towards a common goal; Work independently or as part of a collaborative team
Communication Scope
Outstanding written communication skills; Outstanding verbal communication skills
Applying for this Remote Systems Analyst (L2) role?
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