Agero
Roadside Assistance
RemoteResponseAssociate,RoadsideAssistanceCSR
“Remote Response Associate, Roadside Assistance CSR at Agero. Skills: Customer service, Communication, Multitasking, Problem-solving, Computer navigation. Handle inbound calls within our Roadside Assistance department. Provide calm, empathetic support”
Industry & Context.
Problem-Solving & De-escalation; Resolving customer concerns; Turning a difficult situation into a positive experience
May be required to travel to Medford for initial onboarding, Open availability for all shifts, including days, evenings, nights, weekends, and holidays, Incompatible Devices (Not Allowed): Work-Issued Computers, MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks, Incompatible Connections (Not Allowed): Mobile hotspots, Wi-Fi, satellite internet, or USB tethering, Incompatible Software (Not Allowed): VPNs, privacy/proxy services, or hosted/virtual PC services, Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft, Must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible, 90-day commitment before change requests can be reviewed, Criminal background check (misdemeanors 10 years, felonies lifetime)
What They're Looking For.
Must Have
1+ year of customer service experience, Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia, Must successfully pass a criminal background screening, Requires a dedicated, quiet workspace, Must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset, Computer: Personal desktop or laptop (manufactured in 2020 or later), Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer), Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed), Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space, Peripherals: Webcam and a usb-wired headset, Browser: Google Chrome (23+) or Mozilla Firefox (3+), Internet: Secure, wired high-speed connection (no Wi-Fi). Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms, Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication, Applicants must be currently authorized to work in the United States on a full‑time basis
Nice to Have
Ideally in a fast-paced contact center, Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred, Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued
What You'll Do.
Handle inbound calls within our Roadside Assistance department
Dispatch service providers
Ensure every customer feels safe and supported
and multiple systems simultaneously
Speak with customers or providers while typing detailed notes and navigating multiple screens
How You'll Work.
Team & Collaboration
Collaborating effectively via phone, email, chat, and Zoom
Communication Scope
Effective Two-Way Communication; Active listening skills; Ability to provide clear, concise explanations
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