Agero
Roadside Assistance
RemoteResponseAssociate,RoadsideAssistanceCSR
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“Remote Response Associate, Roadside Assistance CSR at Agero. Skills: Customer Service, Communication, Problem-Solving, Multitasking. Handle inbound calls within our Roadside Assistance department. Provide calm, empathetic support”
Industry & Context.
Problem-Solving & De-escalation; Sound Judgment Under Pressure; Making fast, informed decisions during roadside emergencies
May be required to travel to Medford for your initial onboarding, Open availability for all shifts, including days, evenings, nights, weekends, and holidays, Incompatible Devices (Not Allowed): MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks, Incompatible Connections (Not Allowed): Mobile hotspots, Wi-Fi, satellite internet, or USB tethering, Incompatible Software (Not Allowed): VPNs, privacy/proxy services, or hosted/virtual PC services, Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft
What They're Looking For.
Must Have
1+ year of customer service experience, Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia, Must successfully pass a criminal background screening, Requires a dedicated, quiet workspace, Must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset, Computer: Personal desktop or laptop (manufactured in 2020 or later), Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer), Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed), Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space, Peripherals: Webcam and a usb-wired headset, Browser: Google Chrome (23+) or Mozilla Firefox (3+), Internet: Secure, wired high-speed connection (no Wi-Fi). Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms, Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication, Applicants must be currently authorized to work in the United States on a full‑time basis
Nice to Have
Ideally in a fast-paced contact center, Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred, Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued
What You'll Do.
Handle inbound calls within our Roadside Assistance department
Dispatch service providers
Ensure every customer feels safe and supported
How You'll Work.
Team & Collaboration
Collaborating effectively via phone, email, chat, and Zoom
Communication Scope
Effective Two-Way Communication; Active listening skills; Ability to provide clear, concise explanations
Full Job Description
About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/. Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: NEW HIRE CLASS START DATE TRAINING SCHEDULE SHIFT TYPE
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