Transcarent
Health and Care
RemoteOutreachSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Remote Outreach Specialist at Transcarent. Skills: Outbound calling, Sales, Member engagement, Enrollment. Proactively connect with eligible members. Clearly articulate the value of Transcarent’s 2nd MD Service”
What You'll Achieve.
Consistently perform against defined engagement and enrollment goals; Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics
Industry & Context.
What They're Looking For.
Must Have
2+ years of sales experience required, Proven success in high-volume outbound calling, Available to work the following schedule: Monday – Thursday, 9:00 AM – 6:00 PM CST (7a - 4p PST / 8a - 5p MST / 10a - 7p EST) and Friday, 8:00am - 5:00pm CST, Experience with cold calling and proactive outreach, Comfort working toward individual performance targets
Nice to Have
Inside sales experience
What You'll Do.
Proactively connect with eligible members
Clearly articulate the value of Transcarent’s 2nd MD Service
cold calling (100+ calls per day) to engage eligible members
Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd. MD services
Use consultative selling techniques to understand member needs
and overcome objections
Collect relevant health and background information and route members efficiently to the appropriate clinical resources
Build rapport quickly and establish trust to influence member decision-making
Manage follow-up activities to re-engage members and close enrollment opportunities
Accurately document conversations
and next steps in internal systems
Maintain an organized pipeline of outreach and follow-up activities
How You'll Work.
Team & Collaboration
Collaborate with an integrated care team to support timely care coordination
Communication Scope
Persuasive communication; Consultative communication skills
Full Job Description
Role overview As an Outreach Specialist, you will play a critical role in driving member engagement and enrollment in the 2nd.MD Program with Transcarent. This is an outbound focused role for someone who is energized by influencing decisions through meaningful conversations. You will proactively connect with eligible members, clearly articulate the value of Transcarent’s 2nd MD Service, overcome hesitation, and motivate action. Success in this role requires strong persuasive communication, resilience, and the ability to consistently perform against defined engagement and enrollment goals while maintaining a positive, professional member experience. This role is ideal for someone with inside sales experience who enjoys dialing, objection handling, and converting interest into action. A Day in the Life Outbound, cold calling (100+ calls per day) to engage eligible members Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services Use consultative selling techniques to understand member needs, address concerns, and overcome objections Collect relevant health and background information and route members efficiently to the appropriate clinical resources Build rapport quickly and establish trust to influence member decision-making Manage follow-up activities to re-engage members and close enrollment opportunities Accurately document conversations, outcomes, and next steps in internal systems Maintain an organized pipeline of outreach and follow-up activities Collaborate with an integrated care team to support timely care coordination Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics What We’re Looking For 2+ years of sales experience required Proven success in high-volume outbound calling Available to work the following schedule: Monday – Thursday, 9:00 AM – 6:00 PM CST (7a - 4p PST / 8a - 5p MST / 10a - 7p EST) and Friday, 8:00am - 5:00pm CST St
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