Manila Recruitment
Branding Solutions
(Remote)OrderManagementSpecialist#35091
“(Remote) Order Management Specialist - #35091 at Manila Recruitment. Skills: Order management, Vendor management, Stakeholder management, Process management. Coordinate end-to-end delivery of multiple projects. Manage purchase orders”
What You'll Achieve.
Ensuring orders are accurate, complete, and delivered on time; Maintaining high service standards; Ensure customer satisfaction; Ensure on-time shipment; Ensure accuracy of WIP delivery dates; Follow-up on jobs on the Dashboard to 0 each day; Insure that all products have been successfully delivered
Industry & Context.
troubleshooting and problem-solving skills; Resolve team client issues; Resolve vendor errors; Resolve shipping discrepancies; Identify, communicate & escalate issues before problems occur; Efficiently and quickly deal with production or shipping delays; Quickly escalating problem issues that are not understood
Schedule: Monday - 10 PM to 7 AM Manila Time
What They're Looking For.
Must Have
3 years of order coordination/management experience, Excellent verbal and written communication abilities, troubleshooting and problem-solving skills, Ability to understand and empathize with customer needs, Ability to handle difficult customers and high-stress situations, Gritty, adaptable, and open to feedback
Nice to Have
Familiarity with CRM systems and practices
What You'll Do.
Coordinate end-to-end delivery of multiple projects
Manage purchase orders
Address delays or discrepancies
Maintain high service standards
Ensure customer satisfaction
Review orders for artwork
Schedule follow-up dates for action orders
communicate & escalate issues
Ensure accuracy of WIP delivery dates
Follow-up on jobs on the Dashboard
Create and submit Purchase Orders
Obtain required artwork and submit for sample creation
Follow up with stakeholders on proof approval
Follow up on Purchase Orders for Acknowledgements
Follow up on shipping status for confirmation
Deal with production or shipping delays
Calculate shipping charge to customer
Maintain daily oversight of Job Issue Tracker
Escalate problem issues
Move job into Delivered status for invoicing
Final follow up on each job for delivery
How You'll Work.
Team & Collaboration
Working closely with vendors and stakeholders; Communicate to involved stakeholders within 24 hours; Participate in weekly and monthly sales team meetings; Participate in bi-monthly vendor meetings; Participate in scheduled staff meetings
Communication Scope
Excellent verbal and written communication abilities; Communicate to involved stakeholders within 24 hours
Process & Methodology
Process management, Cross-functional coordination
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