Hitachi Vantara
RemoteOperationsSpecialist
“Remote Operations Specialist at Hitachi Vantara. Skills: remote support tools, remote microcode upgrades, remote health checking, remote data collection, management and analysis, customer support services. remote Customer support functions for the Hitachi Vantara Global Customer community. data collection, management and analysis of Hitachi Vantara diagnostic data”
What You'll Achieve.
enhancing the customer experience; improving overall operational performance; maintain ongoing product health; maintain optimal efficiency; manage any potential risk; ensure successful execution of action plans; ensuring agreed levels of service are maintained at all times
Industry & Context.
problem solving; Natural problem solver
Ability to work nights, weekends, or standby shifts as needed to meet schedule requirements
What They're Looking For.
Must Have
2+ years experience in similar role(s) delivering customer support services, Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills, Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment, Positive self-starter, able to take direction and work within a team environment, Aptitude to learn and support new products and systems, Ability to work nights, weekends, or standby shifts as needed to meet schedule requirements
Nice to Have
Skills in one or more of the following areas are highly desired: o IP Networking Concepts (TCP/IP, Active Directory) o Cloud based Solutions o Programming Skills (Python, REST API) o Network Attached Storage (NAS) o Operating systems including Windows, Linux, VMware o Enterprise Storage Solutions and Products (Hitachi, EMC, IBM) o Fiber Channel, Connectivity Solutions (Brocade, Cisco) o Other software solutions including but not limited to Veritas, MSCS, Oracle, Commvault, etc.
What You'll Do.
remote Customer support functions for the Hitachi Vantara Global Customer community
management and analysis of Hitachi Vantara diagnostic data
remote health checking
remote microcode management
remote configuration activities
collaborating with Customers and Partners to ensure efficient and effective remote maintenance activities
enhancing the customer experience
improving overall operational performance
Scheduling and deploying remote microcode upgrades
Undertaking remote health checking
liaising with Hitachi Vantara Customers and Partners to review results
remotely supporting our Customer Engineers and Partners
Remote support of HRO (Hitachi Remote Ops) function and HRO operational escalations
Undertake remote data collection
management and initial analysis of Hitachi Vantara diagnostic data
Escalate cases when required to the appropriate Global Support practice teams
Contribute to Technical Knowledge Base by documenting technical problems and solutions
Assist in ensuring agreed levels of service are maintained at all times
How You'll Work.
Team & Collaboration
collaborating with Customers and Partners; liaising with Hitachi Vantara Customers and Partners; remotely supporting our Customer Engineers and Partners; work within a team environment; work as part of a global, virtualised team; work as a team member; demonstrating clear commitment to team objectives; sharing knowledge
Communication Scope
clear communication; technical writing skills; communication; interpersonal skills
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