Guidehealth
Healthcare
RemoteMedicalAssistant-Healthguide
Neural analysis suggests this role is
optimal for mid candidates.
“Remote Medical Assistant- Healthguide at Guidehealth. Skills: Patient navigation, Medical practice coordination, Health outcome improvement. Manage a targeted population of patients. Assist patients in achieving better health outcomes”
What You'll Achieve.
Produce a positive patient health outcome; Decrease medical spend
Industry & Context.
Compensated travel as needed (10-15%), Requires compensated travel to clinical sites, Requires paid training for retinal eye exams, Requires private home office without distraction, Requires use of provided headset during all conversations, Requires internet speed of 100 mbps download, 10 mbps upload, Requires joining virtual meetings with cameras on
What They're Looking For.
Must Have
Certified or Registered Medical Assistant OR Certified EMT required, 2 or more years of experience, Reliable transportation and a valid state driver’s license, Adherence to patient confidentiality through use of a provided headset
Nice to Have
Proficient in motivational interviewing, Proficient in critical listening skills, Proficient in behavioral change management
What You'll Do.
Manage a targeted population of patients
Assist patients in achieving better health outcomes
Address patient questions and concerns
Connect patients with the medical practice
Partner in implementing high-impact care plans
Escalate medical issues
Navigate patients to the right resources
Assist with referrals to specialty care
Assist with referrals to community-based organizations
Document patients’ medical history
Document medical issues in the electronic health record
Understand the referral process
Understand the prior authorization process
working relationship with assigned
working relationship within the
Implement and meet assigned Key Performance Indicators
Produce a positive patient health outcome
Decrease medical spend
Utilize effective communication modalities to engage high-risk patients
Utilize effective communication modalities to schedule high-risk patients
Escalate medical issues to the Health Guide Registered
Escalate medical issues to the Primary Care Physician
Escalate medical issues to Guidehealth leadership
Follow all security policies and procedures
Protect Guidehealth Intellectual Properties
Perform compensated travel as needed
Conduct retinal eye exams
Adhere to patient confidentiality through use of a
Perform other duties as assigned
Comply with all Guidehealth policies and procedures
How You'll Work.
Team & Collaboration
Working with patient’s medical practice staff; Working with Guidehealth’s Case Management team; Functioning as a collaborative team member; Extension of medical practice; Working within the Guidehealth organization
Communication Scope
Exceptional conversation skills; Exceptional written communication skills; Exceptional visual communication skills; Exceptional verbal communication skills
Full Job Description
WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. We are currently accepting applications for local candidates who reside or plan to reside within a 90-minute drive of the Metro-Atlanta, GA area only. We thank you for your understanding. As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice. WHAT YOU’LL BE DOING * Working primarily remotely, Healthguides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients. * Functioning independently and being a highly collaborative team member as an extension of medical practice. * Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs). * Accurately documenting patients’ medical history and medica
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