Guidehealth
Healthcare
RemoteMedicalAssistant
Neural analysis suggests this role is
optimal for mid candidates.
“Remote Medical Assistant at Guidehealth. Skills: Patient coordination, Medical practice support, Health outcome improvement. Manage targeted population of patients. Assist patient in achieving better health outcomes”
What You'll Achieve.
Produce positive patient health outcome; Decrease medical spend
Industry & Context.
10-15% travel, Private home office, Use of provided headset
What They're Looking For.
Must Have
Certified Medical Assistant required, Registered Medical Assistant required, Certified EMT required, 2+ years experience, Adherence to patient confidentiality, Reliable transportation, Valid state driver's license
Nice to Have
Proficient in motivational interviewing, Proficient in critical listening skills, Proficient in behavioral change management
What You'll Do.
Manage targeted population of patients
Assist patient in achieving better health outcomes
Address patient questions and concerns
Connect patients with medical practice
Partner in implementing high-impact care plans
Escalate medical issues
Navigate patients to right resources
Assist with referrals to specialty care
Assist with referrals to CBOs
Document patients' medical history
Document medical issues in EHR
Understand referral process
Understand prior authorization process
Build trusting relationship with medical practices
Build trusting relationship within Guidehealth
Meet assigned Key Performance Indicators
Produce positive patient health outcome
Decrease medical spend
Utilize effective communication modalities
Engage high-risk patients
Schedule high-risk patients
Escalate medical issues to RN
Escalate medical issues to PCP
Escalate medical issues to leadership
Follow security policies
Protect Guidehealth Intellectual Properties
Perform compensated travel
Conduct retinal eye exams
Document patient interviews
Balance competing priorities
Track progress of multiple tasks
Ensure tasks are completed
Work independently as part of care team
Adhere to patient confidentiality
Perform other duties as assigned
Comply with Guidehealth policies
How You'll Work.
Team & Collaboration
Work with patient's medical practice staff; Work with Guidehealth Case Management; Extension of medical practice; Work within Guidehealth organization; Work as part of care team
Communication Scope
Exceptional conversation skills; Exceptional written communication; Exceptional verbal communication
Full Job Description
WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. We are currently accepting applications for local candidates who reside or plan to reside within a 90-minute drive of the Metro-Atlanta, GA area only. We thank you for your understanding. As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice. WHAT YOU’LL BE DOING * Working primarily remotely, Healthguides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients. * Functioning independently and being a highly collaborative team member as an extension of medical practice. * Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs). * Accurately documenting patients’ medical history and medica
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