ModSquad
educational services
RemoteCustomerSupport-HigherEducation-Seasonal
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Remote Customer Support - Higher Education - Seasonal at ModSquad. Skills: Customer Support. helping students, parents, and faculty get the support they need through inbound calls and emails”
Industry & Context.
basic troubleshooting
Dual monitors strongly recommended for peak productivity
What They're Looking For.
Must Have
computer with a minimum of 16 GB RAM, internet connection speed of at least 50 Mbps, A dedicated computer (Windows 11 or newer), 16 + GB RAM, Wired internet connection (Ethernet) with at least 50 Mbps download speed, Willing to install ModSquad’s security software and 2FA app, Willing to install client admin tools, Access to a webcam or smartphone for photo verification
Nice to Have
Zendesk experience
What You'll Do.
helping students, parents, and faculty get the support they need through inbound calls and emails
How You'll Work.
Communication Scope
inbound calls and emails
Full Job Description
# **We Could Use Someone Like You in Our Crew.** **ModSquad** has partnered with a leading educational services provider that empowers over 6 million students across North America. This powerhouse supports the college experience by delivering textbooks and course materials, managing campus bookstores, and elevating school spirit through branded retail solutions. We're seeking rockstar **Customer Support Representatives** who are ready to be the friendly, knowledgeable voice behind this mission - helping students, parents, and faculty get the support they need through **inbound calls and emails.** To be considered for this opportunity, applicants must have a computer with a minimum of **16 GB RAM** and an internet connection speed of at least **50 Mbps**. _Please note: This is a seasonal opportunity expected to start in June and end in September 2026._ **Production Hours:** * Monday - Sunday: 4 AM - 7 PM PDT **Commitments:** * 25 hours per week (minimum). 8 of those 25 hours must be self-scheduled on Saturday and/or Sunday **What We’re Looking For:** * Customer Support pros with proven experience and a passion for service. * Tech-savvy problem-solvers who can handle basic troubleshooting with ease. * Campus culture enthusiasts who can bring the energy and identity of a school to life in every interaction. * Detail-focused multitaskers who can juggle multiple apps without breaking a sweat. * Zendesk experience? Huge bonus! **Workspace Requirements:** * A dedicated computer (Windows 11 or newer) * **16 + GB RAM** * Wired internet connection (Ethernet) with at least **50 Mbps download speed** * Willing to install ModSquad’s security software and 2FA app * Willing to install client admin tools * Access to a webcam or smartphone for photo verification * Dual monitors strongly recommended for peak productivity **About ModSquad:** ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support,
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