RemoteCustomerServiceAssociate,Temporary

Role Overview Ready to build real-world experience? As a Temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment. A Day in the Life Support customers via voice and chat using Amazon Connect Deliver a positive experience through empathy, patience, and clear communication Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows Accurately document interactions and manage follow-ups Handle multiple tasks in a fast-paced call center environment Collaborate with teammates and escalate complex issues as needed Work assigned shifts, including weekends and holidays Participate in ongoing training and continuous improvement About You Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction Enjoy helping people, solving problems, and learning new technologies quickly Adapt well in fast-paced, changing environments while staying organized and detail-oriented Follow structured workflows and procedures with consistency and accuracy Are motivated to build skills for future opportunities in tech, support, education, or customer experience Willing to accept a temporary assignment. Must be available on Mondays due to consistently high call volume and operational demand Ability to work a full-time schedule of 40 hours a week. High school diploma or equivalent Must be at least 18 years old Must have a quiet, distraction free home workspace Must be proficient using Browsers such as Chrome, Firefox or Safari Ability to learn and use multiple systems,