Amazon.com Services LLC
Operations, IT, Support Engineering, Ops Engineering, transportation and logistics
ReliabilityEngineer,GlobalReliabilityIntelligencePrograms
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Reliability Engineer, Global Reliability Intelligence Programs at Amazon.com Services LLC. Skills: Root Cause Analysis, Training, Coaching. Deliver hands-on training. Coach site leaders”
What You'll Achieve.
Improve equipment reliability; Improve investigation quality; Improve corrective action development; Ensure consistency with network standards; Drive best practices; Improve equipment uptime; Improve maintenance effectiveness; Ensure corrective actions are sustainable
Industry & Context.
Root Cause Analysis; Failure Mode and Effects Analysis; Structured problem-solving
Up to 70% travel
What They're Looking For.
Must Have
5+ years managing large projects, 5+ years Reliability Program Manager experience, 5+ years Microsoft Office products experience, 5+ years maintenance or engineering experience, Bachelor's degree in Electrical or Mechanical Engineering, 2+ years of Amazon RME experience, Experience in automated or non-automated material handling equipment
Nice to Have
Bachelor's degree, Bachelor's degree in Engineering Technology, Bachelor's degree in Reliability Engineering, 2+ years of Amazon RME (BB/3P) Full Time Exempt experience
What You'll Do.
Deliver hands-on training
Coach maintenance managers
Conduct in-field workshops
Support sites in identifying Top Offending Assets
Support sites in identifying systemic reliability issues
Audit corrective actions
Partner to standardize investigation practices
Lead continuous improvement initiatives
Provide technical guidance during major equipment failures
Provide technical guidance during high-impact reliability events
Facilitate structured problem-solving workshops
Lead RCA training sessions
Lead FMEA training sessions
Challenge assumptions
Ensure teams apply methodology correctly
Plan upcoming workshops
Coordinate upcoming workshops
Review site reliability data
Select relevant case studies
Ensure stakeholders are present
Review completed RCAs
Review completed FMEAs
Provide coaching on investigations
Provide feedback on investigations
Improve investigation quality
Ensure corrective actions are actionable
Ensure corrective actions are sustainable
Conduct periodic audits
Verify sites follow standard processes
Verify sites follow standard timelines
Analyze reliability trends
Identify Top Offending Assets
Identify systemic failure patterns
Ensure insights translate into reliability improvements
Ensure insights translate into maintenance practices
How You'll Work.
Team & Collaboration
Site leadership; RME teams; Operations teams; Central teams; Technical teams
Process & Methodology
Program management
Full Job Description
The Reliability Engineer serves as a field-based technical trainer and coach, responsible for developing operational leaders’ capability to conduct high-quality Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA) across the Customer Fulfillment network. This role partners directly with site leadership and Reliability & Maintenance Engineering (RME) teams to build strong problem-solving culture, standardize investigation practices, and improve equipment reliability through structured training, coaching, and program implementation. This role requires up to 70% of travel to support facilities across the network. Key job responsibilities •Deliver hands-on training and coaching to site leaders and maintenance managers on RCA, FMEA, and structured problem-solving methodologies •Conduct in-field workshops and mentoring sessions to improve investigation quality and corrective action development •Support sites in identifying Top Offending Assets and systemic reliability issues through data analysis and technical review •Audit RCA quality, timelines, and corrective actions to ensure consistency with network standards •Partner with RME, Operations, and central teams to standardize investigation practices and drive best practices •Lead continuous improvement initiatives focused on equipment reliability, uptime, and maintenance effectiveness •Provide technical guidance to sites during major equipment failures and high-impact reliability events A day in the life As a Reliability Engineer, much of your time is spent facilitating structured problem-solving workshops with site leaders and technical teams. You lead RCA and FMEA training sessions where managers work through real operational failures, learning how to identify true root causes, evaluate failure risks, and develop corrective actions that prevent recurrence. These workshops are highly interactive, requiring you to guide discussions, challenge assumptions, and ensure teams apply the methodology correctly
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