NBC
Financial Services
RelationshipOfficerSME
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Relationship Officer SME at NBC. Skills: Sales, Relationship Management, Customer Service, Risk Management. Acquire and manage relationships with Small and Medium. Provide holistic financial solutions”
What You'll Achieve.
Maximize client profitability within agreed targets; Gain incremental wallet share
Industry & Context.
Problem solving; Decision making
What They're Looking For.
Must Have
3 years of banking experience, Bachelor Degree or Advanced Diploma – Business/Accounting
Nice to Have
Digital familiarity, Enabling team success, Experience in a similar environment, Openness to change, Operational administration, Product and/or Service Knowledge, Quality orientation, Business Improvement Orientation
What You'll Do.
Acquire and manage relationships with Small and Medium
Provide holistic financial solutions
Provide differentiated customer experience
Maintain regular contacts with customers
Manage the quality of assets and liabilities
Monitor customers’ transactions trends and movement
Maximize client profitability
and deepen relationships
Offer solutions through products and services
Provide value added engagement
Conduct regular face to face meetings
Maintain consistent communication with clients
Recognize and understand clients’ business cycle
Proactively provide holistic financial solutions
Create and maintain a pipeline of business opportunities
Master referrals to grow asset and liabilities portfolio
Develop and maintain Customer Relationship Management Plan
Maintain accurate records of client interactions
Manage client experience professionally
Provide appropriate answers regarding products and services
Respond to customer complaints promptly
Provide regular feedback on unresolved issues
Keep accurate records of discussions or correspondences
Coordinate client relationship/activities with other departments
Educate customers on banks products
services and procedures
Use client feedback to improve product and service
and Financial Sanctions policies
Review portfolio monthly
Ensure documentation are up to date
Escalate unresolved KYC requirements
Check and signoff loan applications
Take accountability for accuracy and quality of documents
Identify potential problem accounts
Communicate appropriate risk mitigating strategies
Access excess report daily
Monitor client’s transactions regularly
Research industry developments
Ensure adequate industry knowledge
Drive credit review process
Submit required documents to credit department
Submit comprehensive call report
Manage down accounts without limits
Submit outstanding financials on time
Follow up on outstanding securities
Update credit files regularly
Respond to reports related to loan in arrears
Communicate resolutions on loan issues
Attend daily Branch meetings
Attend knowledge sharing meetings
Maintain constant dialogue with other departments
Share information with other departments
Attend local functions/community/governmental and business development activities
Develop and maintain contact with Product Specialists
Provide feedback into performance review of Cross function
Comply with all policies
and circulars updates
Ensure self-development pertaining to career path
Develop knowledge and skills
Complete all critical compliance training
Perform all other duties as reasonably assigned
How You'll Work.
Team & Collaboration
Cross function team; Other departments
Communication Scope
Oral communication; Written communication
Full Job Description
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. **_Job Summary_** •Acquire and manage relationships with Small and Medium Business customers through pro-active and consultative approach in line with NBC policies and procedures. •Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle. •Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction. •Manage the quality of assets and liabilities in the portfolio through pro-active monitoring of customers’ transactions trends and movement. **Job Description** ## **Key Accountabilities** **Sales and Relationship Management : 40%** **Outputs to deliver this accountability** * Maximize client profitability within agreed targets (Assets, Liabilities, interest and noninterest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Small and Medium Business clients by offering solutions through a wide range of products and services. * Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome. * With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions. * Create and maintain a pipeline of business opportunities and proactively master referrals to grow asset and liabilities portfolio. * Develop and maintain Customer Relationship Management Plan of Top 10 borrowing clients and Top 10 non borrowing clients * Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e
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