RelationshipOfficerSME

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. **_Job Summary_** •Acquire and manage relationships with Small and Medium Business customers through pro-active and consultative approach in line with NBC policies and procedures. •Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle. •Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction. •Manage the quality of assets and liabilities in the portfolio through pro-active monitoring of customers’ transactions trends and movement. **Job Description​** ## **Key Accountabilities** **Sales and Relationship Management : 40%** **Outputs to deliver this accountability** * Maximize client profitability within agreed targets (Assets, Liabilities, interest and noninterest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Small and Medium Business clients by offering solutions through a wide range of products and services. * Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome. * With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions. * Create and maintain a pipeline of business opportunities and proactively master referrals to grow asset and liabilities portfolio. * Develop and maintain Customer Relationship Management Plan of Top 10 borrowing clients and Top 10 non borrowing clients * Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e