NBC
Banking
RelationshipOfficer–IslamicBanking
“Relationship Officer – Islamic Banking at NBC. Skills: Islamic Banking, Customer Acquisition, Portfolio Management, Deposit Mobilisation, Financing Origination Support, Shari’ah Compliance. Actively prospecting for new customers. Servicing an assigned client portfolio”
What You'll Achieve.
Support the growth of NBC’s Islamic Banking portfolio; Meet sales targets; Manage customer relationships; Meet or exceed monthly and quarterly deposit targets; Drive acceptance and disbursement of approved financing offers within target timelines
Industry & Context.
Resolving customer issues; Handling and resolving day-to-day customer queries, complaints, and service requests
What They're Looking For.
Must Have
Bachelor's degree in Islamic Banking and Finance, Business Administration, Economics, Marketing, Accounting, or a related field., Minimum 1–2 years of experience in a banking, financial services, or customer-facing sales role., Basic knowledge of Islamic Banking principles and Shari’ah-compliant product structures., Demonstrated ability to meet sales targets and manage customer relationships in a structured environment.
Nice to Have
Prior experience in an Islamic Banking unit, Shari’ah-compliant microfinance institution, or Takaful company., Exposure to credit assessment, KYC/AML processes, or financial product origination., Certificate or short course in Islamic Finance or Banking (e. g. , IFQ, CIMA Islamic Finance Certificate, or equivalent)., Working knowledge of Bank of Tanzania regulatory requirements relevant to Islamic Banking.
What You'll Do.
Actively prospecting for new customers
Servicing an assigned client portfolio
Performing field-level business development activities in full compliance with Shari’ah principles
Converting leads into active customers
Deepening existing relationships
Ensuring every client interaction reflects the Bank’s commitment to Shari’ah-compliant
customer-centred service
Contributing to deposit mobilisation
financing origination
and customer satisfaction targets
Managing the acquisition pipeline
Ensuring business development activities continue uninterrupted
Executing a structured weekly and monthly call plan targeting prospective Lariba customers
Generating and following up on leads
Conducting needs-assessment meetings with prospects
Preparing and presenting product proposals and financing applications
Managing the end-to-end onboarding process for new customers
Participating in community events
mosque outreach programmes
and trade association meetings
Maintaining an up-to-date CRM record of all prospects and pipeline activities
Providing weekly pipeline reports
Managing an assigned book of Lariba customers
Identifying cross-sell and up-sell opportunities
Conducting regular scheduled and ad hoc relationship calls and visits with assigned customers
Growing deposit balances within the assigned portfolio
Proactively marketing Lariba savings
and investment accounts
Supporting customers to increase their wallet share with NBC
Identifying and referring financing opportunities within the customer portfolio
Monitoring account activity within the assigned portfolio
Identifying dormant accounts
or early signs of attrition
Implementing re-engagement strategies
Handling and resolving day-to-day customer queries
Cross-selling complementary NBC products and services
Meeting or exceeding monthly and quarterly deposit targets
Actively marketing Lariba savings
and term investment accounts
Organising and facilitating customer education sessions
product demonstrations
and community savings drives
Tracking personal deposit performance against targets
Gathering and relaying customer feedback on deposit products
Supporting the origination of Lariba financing facilities
Identifying and documenting customer financing needs
Collecting required financial information
and supporting documents
Conducting basic pre-screening of potential financing customers
Following up on approved financing offers with customers
Monitoring repayment behaviour of financed customers
Upholding Shari’ah integrity in every customer interaction and operational activity
Supporting the broader reporting and administrative requirements of the Islamic Banking team
Ensuring all customer-facing transactions
and communications are consistent with approved Shari’ah structures
Identifying and promptly reporting any observed Shari’ah compliance risk
or customer complaint relating to Islamic Banking
and up-to-date customer files and transaction documentation
Preparing and submitting daily activity reports
and monthly performance summaries
Participating in all Islamic Banking training programmes
Shari’ah compliance refreshers
Performing other duties and assignments as directed
How You'll Work.
Team & Collaboration
Operating under the guidance of the Relationship Manager – Islamic Banking; Branch-level coordination; Escalating only decisions beyond delegated authority; Referring financing opportunities within the customer portfolio to the Relationship Manager; Escalating complex matters to the Relationship Manager promptly; Reporting progress to the Relationship Manager; Flagging shortfalls with proposed corrective actions to the Relationship Manager; Relaying customer feedback on deposit products to the Relationship Manager; Collecting required financial information, business data, and supporting documents to facilitate credit application preparation by the Relationship Manager; Referring potential financing customers to the Relationship Manager; Flagging early warning signs of delinquency to the Relationship Manager; Reporting any observed Shari’ah compliance risk, process deviation, or customer complaint relating to Islamic Banking to the Relationship Manager or Shari’ah Compliance Manager; Submitting daily activity reports, weekly call reports, and monthly performance summaries to the Relationship Manager; Supporting team initiatives, events, and branch-level coordination
Communication Scope
Clear and confident verbal communication in Swahili; Able to explain Islamic Banking products in plain, accessible language to customers
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