Fin

Technology

RelationshipManager,SmallBusiness

A$95–135k ~AI est. Sydney, New South Wales, Australia Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Relationship Manager, Small Business at Fin. Skills: Customer relationship management, Revenue growth, Account management. Build relationships with customers. Ensure revenue growth”

What You'll Achieve.

Achieve business goals

Industry & Context.

Technology

What They're Looking For.

Must Have

2+ years managing accounts, 150 accounts managed

What You'll Do.

Build relationships with customers

Ensure revenue growth

Ensure customer retention

Understand customer business pains

Provide platform solutions

Develop strategic territory plans

Outline upsell opportunities

Outline cross-sell opportunities

Outline expansion opportunities

Achieve business goals

Develop advanced customer knowledge

Accurately forecast sales pipeline

Provide customer feedback

Engage in team development

How You'll Work.

Team & Collaboration

Collaborate with Marketing; Collaborate with Product; Collaborate with Customer Success

Full Job Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Relationship Manager, Small Business, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Existing Business team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? Build relationships with Fin’s small business customers ensuring revenue growth and customer retention Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them Devel

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