Fin
AI Customer Agent
RelationshipManager,Scale
Neural analysis suggests this role is
optimal for Mid candidates.
“Relationship Manager, Scale at Fin. Skills: revenue growth, customer retention, upsell, cross-sell, expansion. Build relationships with Fin's scaled business customers ensuring revenue growth and customer retention. Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them”
What You'll Achieve.
revenue growth; customer retention; achievement of business goals
Industry & Context.
operating and problem-solving in a fast-moving organisation
What They're Looking For.
Must Have
2+ years selling SaaS products, 1+ years in closing role, Ability to manage a large book of 190 accounts (retention, renewals, & account growth), sales instincts and track record hitting and exceeding quota, Exceptional written and verbal communicator, Comfortable and energised operating and problem-solving in a fast-moving organisation, Exhibits a growth mindset, intellectual curiosity, and ambition, Ability to build and maintain deep client relationships across levels in complex organisations, Demonstrable history of leadership, with both immediate and cross-functional teammates
What You'll Do.
Build relationships with Fin's scaled business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains
and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell
expansion to new business units
and achievement of business goals
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing
and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth
retention and Fin product usage growth
How You'll Work.
Team & Collaboration
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation; Demonstrable history of leadership, with both immediate and cross-functional teammates
Communication Scope
Exceptional written and verbal communicator
Full Job Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organisation, and the road ahead is going to be very exciting. At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? Build relationships with Fin's scaled business customers ensuring revenue growth and customer retention Work with current customers to understand their business pains, and pro
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