Nuvei
iGaming
RelationshipManager-iGaming
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optimal for Entry candidates.
“Relationship Manager - iGaming at Nuvei. Skills: Account Management, Client Relationships, Payment Processing. Support Relationship Management team. Manage tier 3 and tier 4 customers”
What You'll Achieve.
ensure consistent client satisfaction; identify trends and growth opportunities
Industry & Context.
Analytical mindset
What They're Looking For.
Must Have
1–2 years of experience in account management, customer support, or similar, communication and interpersonal skills, Analytical mindset, MS Excel and reporting skills, Proactive, detail-oriented, willing to learn
Nice to Have
experience in payments or iGaming, Fluent in Italian
What You'll Do.
Support Relationship Management team
Manage tier 3 and tier 4 customers
Maintain client relationships
Ensure client satisfaction
Monitor client activity
Prepare presentations
Prepare account reviews
Prepare data insights
Understand Nuvei products
Understand payment methods
Understand gaming industry
Collaborate with internal teams
Execute client requests
Participate in client calls
Participate in meetings
Participate in business reviews
How You'll Work.
Team & Collaboration
Collaborate with internal teams (Operations, Product, Risk); Work with senior Relationship Managers; Participate in client calls, meetings, and periodic business reviews alongside senior team members
Communication Scope
communication and interpersonal skills; build relationships
Full Job Description
Relationship Manager (Junior) – iGaming Location: Sofia, Bulgaria The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Meet Nuvei, the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values and thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! **Your Mission** The Relationship Manager – iGaming will support the Relationship Management team by providing assistance in managing tier 3 and tier 4 customers. You will help maintain strong client relationships within the Gaming vertical and ensure consistent client satisfaction. This role is ideal for someone early in their career who is eager to learn about eCommerce, payments, and the gaming industry while developing the skills required to grow within the role. **Key Responsibilities** * Act as a support contact for assigned clients, assisting senior Relationship Managers with day-to-day operations. * Help monitor client activity and analyze reports to identify trends and growth opportunities. * Assist in preparing presentations, account reviews, and data insights for clients and internal stakeholders. * Learn and maintain a strong understanding of Nuvei products, payment methods, and the gaming industry landscape. * Collaborate with internal teams (Ope
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