Nuvei

iGaming

RelationshipManager-iGaming

Sofia, Sofia City Province, Bulgaria Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Relationship Manager - iGaming at Nuvei. Skills: Account Management, Client Relationships, Payment Processing. Support Relationship Management team. Manage tier 3 and tier 4 customers”

What You'll Achieve.

ensure consistent client satisfaction; identify trends and growth opportunities

Industry & Context.

iGaming
Problems you'll solve

Analytical mindset

What They're Looking For.

Must Have

1–2 years of experience in account management, customer support, or similar, communication and interpersonal skills, Analytical mindset, MS Excel and reporting skills, Proactive, detail-oriented, willing to learn

Nice to Have

experience in payments or iGaming, Fluent in Italian

What You'll Do.

Support Relationship Management team

Manage tier 3 and tier 4 customers

Maintain client relationships

Ensure client satisfaction

Monitor client activity

Prepare presentations

Prepare account reviews

Prepare data insights

Understand Nuvei products

Understand payment methods

Understand gaming industry

Collaborate with internal teams

Execute client requests

Participate in client calls

Participate in meetings

Participate in business reviews

How You'll Work.

Team & Collaboration

Collaborate with internal teams (Operations, Product, Risk); Work with senior Relationship Managers; Participate in client calls, meetings, and periodic business reviews alongside senior team members

Communication Scope

communication and interpersonal skills; build relationships

Full Job Description

Relationship Manager (Junior) – iGaming Location: Sofia, Bulgaria The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Meet Nuvei, the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values and thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! **Your Mission** The Relationship Manager – iGaming will support the Relationship Management team by providing assistance in managing tier 3 and tier 4 customers. You will help maintain strong client relationships within the Gaming vertical and ensure consistent client satisfaction. This role is ideal for someone early in their career who is eager to learn about eCommerce, payments, and the gaming industry while developing the skills required to grow within the role. **Key Responsibilities** * Act as a support contact for assigned clients, assisting senior Relationship Managers with day-to-day operations. * Help monitor client activity and analyze reports to identify trends and growth opportunities. * Assist in preparing presentations, account reviews, and data insights for clients and internal stakeholders. * Learn and maintain a strong understanding of Nuvei products, payment methods, and the gaming industry landscape. * Collaborate with internal teams (Ope

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