TerraPay
Payments
RelationshipManager
“Relationship Manager at TerraPay. Skills: Relationship Management, Revenue Generation, Client Retention, Sales Cycle Management. Manage implementations end-to-end. Grow existing portfolio”
What You'll Achieve.
Client success; Revenue growth; Customer satisfaction; Client retention; Contractual health
Industry & Context.
What They're Looking For.
Must Have
15+ years experience in Payments (SWIFT), Fintech, Paytech, or Financial Services industry, Networks, AML, hands-on experience in specialized Banks Banks, Corporate, NBFI payments integrators, and SWIFT Service Bureaus enablers, CRM Savvy, Flexibility & Ownership, Team Spirit, Customer & Market Centric, Relationship Builder, Detail-Oriented
Nice to Have
direct relationship and network management experience to up-sell payments corridors, selling to Enterprise-grade clients such as major global and national Banks, major SWIFT integrators, NBFIs, Value Added Bank service enablers, traditional regional or challenger Banks
What You'll Do.
Manage implementations end-to-end
Grow existing portfolio
Deepen strategic relationships
Ensure client success
Identify growth opportunities
Lead commercial negotiations
Develop account plans
Build trusted relationships
Act as primary point of contact
Support value addition
Coordinate service rollout
Ensure client retention
Convey customer requirements
Provide actionable insights
Strengthen connection between customers
Track account performance metrics
Stay updated on industry trends
Provide feedback to internal teams
Ensure successful execution
Maintain accurate reporting
How You'll Work.
Team & Collaboration
Collaborate with internal teams (Product, Operations, Compliance); Collaborate with cross-functional teams: marketing, product, and customer ops; Leverage clear communication and teamwork
Communication Scope
Clear communication
Process & Methodology
Implementation and oversight
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