RelationshipManager

**About us:** Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. **Role Overview** The primary objective of the Relationship Management team is to build and maintain relationships with our mid-market Payments and Tax-Free accounts, leading to improved customer lifespan and value. The Relationship Manager will be responsible for the growth, retention and overall satisfaction of their assigned customers. **What you will do:** * **Commercial focus** : involving activities such as identifying upsell opportunities, negotiating contracts, and meeting booking quotas. This commercial aspect ensures revenue growth and profitability. They will partner directly with the peer teams on Cross sell activities. * **Customer relationship management:** Take ownership of customer satisfaction within assigned base, including but not limited to: conducting remote or in-person business reviews; coordinating customer meetings with Planet’s specialist teams; handling and resolving customer escalations and providing support where necessary. * **Strategic account planning** : Prepare account plans for each customer, outlining the customer's objectives and pain points, potential commercial opportunities, and a timeline for achieving goals. * **Contract renewals and repricing** : Coordinate customer contract ren