Mercer Advisors
Financial Services
RelationshipManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Relationship Manager at Mercer Advisors. Skills: Client experience, Service model execution, Client relationships. Ensure consistent delivery of service commitments. Manage service workflows”
What You'll Achieve.
Elevate service excellence; Align client experiences with standards; Contribute to success of advisory team
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
Client-facing role, Service excellence, Practice management, Client retention, Business growth
What You'll Do.
Ensure consistent delivery of service commitments
Manage service workflows
Manage client touchpoints
Ensure timely execution
Ensure accurate execution
Serve as liaison between clients and internal teams
Enhance service delivery
Lead client follow-up initiatives
Ensure action items completed
Ensure action items documented
How You'll Work.
Team & Collaboration
Partner with Wealth Advisors; Liaison between clients and internal teams
Communication Scope
Client communication
Full Job Description
Why Work at Mercer Advisors? For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of comprehensive care once reserved for only the wealthiest households. Today, we serve over 31,300 families across 90+ cities across the U. S. Ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years, Mercer Advisors is an independent fiduciary legally bound to act in our clients’ best interests — always.* Mercer Advisors offers a workplace that stands apart in the financial industry. More than half of our employees and client-facing professionals are women, reflecting the clients we serve. With a flexible, national footprint, we build our teams around exceptional talent — wherever they are. Join us and help families amplify and simplify their financial lives with confidence. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Relationship Manager (RM) I is a strategic, client-facing role within the Client Service department. The RM is designed to elevate the delivery of service excellence across the Wealth Management team. This role partners closely with Wealth Advisors to ensure that service commitments made to clients are implemented with precision, consistency, and care. This role is responsible for overseeing the execution of the firm’s service model, ensuring that client experiences align with the firm’s standards and values. The Relationship
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