RelationshipBanker

# **Overview:** Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers. ## **Primary Responsibilities:** * Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)). * Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals * Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners. * Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients * Onboard new customers through customer outreach (regardless of available channel, and individual who opened account) * Establish trust with existing clients through proactive outreach regularly * Schedule preset appointments for the following week and hold appointments each week * Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan) * Perform customer servicing interactions. * Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal con