Mass General Brigham
Healthcare
RehabilitationServices-PatientCoordinatorII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Rehabilitation Services-Patient Coordinator II at Mass General Brigham. Skills: Patient coordination, Administrative support, Scheduling, Billing. Perform patient service and administrative responsibilities. Greet patients”
What You'll Achieve.
Minimize denials; Minimize denials in conjunction with Department Reimbursement and Eligibility Specialist
Industry & Context.
Problem solving assistance; Problem-solve departmental issues; Problem solving
What They're Looking For.
Must Have
High School Diploma or Equivalent, 3-5 years Medical Environment or clinical practice, Ability to communicate with patients, Ability to communicate with families, Ability to communicate with interdisciplinary team, Ability to communicate with colleagues, Ability to carry out responsibilities with patients, Ability to use interpreter, Ability to work with cultural differences, Ability to work with department age ranges
Nice to Have
Associate's Degree or Bachelor's Degree preferred, Acute Hospital experience preferred
What You'll Do.
Perform patient service and administrative responsibilities
Provide information to patients
Schedule initial appointments
Schedule follow up appointments
Shorten waiting time for appointments
Maintain productive schedules for therapists
Control no show and cancellation rate
Follow up taking appropriate messages
Complete template adjustments
Complete time off requests
Complete holiday blocks
Provide problem solving assistance to receptionist
Register patients into computer system
Take accurate information
Provide correction at a later appropriate time
Register patients over the phone prior to arrival
Facilitate insurance information
Stay current with health insurance
Stay current with benefits
Assure timely registration of patients
Collect copayments from patients
Complete computerized accounting of collections
Process to Accounts receivable
Oversee charge input daily
Monitor staff charge sheets
Review printout of generated charges
Correct outpatient registration monthly
Resolve patient issues
Bring positive outcome to difficult patient encounters
Work as member of Rehabilitation Department Team
Work as member of hospital interdisciplinary team
Develop positive and effective working relationships
Use tact and diplomacy
Interact with all levels of management
Interact with all levels of team
Establish and maintain a responsible work plan
Order office supplies on a timely basis
Take initiative to problem-solve departmental issues
Record consults for inpatient Speech
Record consults for inpatient PT
Record consults for inpatient OT
Facilitate staff picking up consults
Assist with training new staff to front desk
Assist with orientating new staff to front desk
Participate in department committees
Participate in hospital wide committees
Plan staffing for front desk
Implement staffing for front desk
Cover planned absences
Cover unplanned absences
Cover peak volume periods
Cover scheduled staff breaks
Identify patient priorities
Identify departmental priorities
Respond appropriately to priorities
Meet regularly with clinical supervisor
Meet regularly with outpatient manager
Promote communication
Assist in professional development
Communicate problems to supervisor
Communicate concerns to supervisor
Communicate issues to supervisor
Communicate suggestions to supervisor
Communicate recommendations to supervisor
Work to resolve issues in a timely manner
Assist to develop programs within the department
Demonstrate flexibility in scheduling
Accommodate needs of patients
Accommodate needs of department
Attend Administrative Support Meeting
Facilitate patient care
Facilitate staff support
Facilitate problem solving
Facilitate implementation of regulatory changes
How You'll Work.
Team & Collaboration
Interdisciplinary team; Greater hospital interdisciplinary team; Work harmoniously with others; Administrative Support Meeting
Communication Scope
Positive manner; Professional manner
Full Job Description
Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. _**Job Summary**_ In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. Must be patient focused. Schedules patient appointments, obtains referrals, collects copayments and registers patients. Assists in training other staff members in front desk responsibilities. Additionally has responsibility for billing, patient flow, medical record preparation, office supplies, coordination of patient care amongst speech, occupational and physical therapy, as well as therapist schedules. Scheduling: -Performs patient service and administrative responsibilities. -Initiates the patient’s introduction to the department greeting patients, answering the phone and providing information to our patients. -Schedules initial appointments and follow up appointments in scheduling system. -Endeavors to shorten the waiting time for appointments and maintain productive schedules for treating therapists. Endeavors to control no show and cancellation rate. -Answers telephone and follows up taking appropriate messages. Returns patient calls in timely manner. Uses voicemail minimally, endeavoring to provide the personal touch in the patient experience. -Completes template adjustments and time off requests, holiday blocks in Chart Links Schedule System. -Monitors schedule and provides problem solving assistance to receptionist to facilitate balanced and full clinician schedules. Registering: -
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