BCAA
Insurance
RegularFull-TimeServiceAdvisor
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“Regular Full-Time Service Advisor at BCAA. Skills: Sales, Customer Service, Insurance. Greet customers in person and over phone. Promote BCAA insurance products and services”
What You'll Achieve.
Meet sales goals; Increase industry knowledge and expertise; Become an Insurance Advisor
Industry & Context.
Problem solver who loves a challenge; Identify cost-saving opportunities to support our customers’ life events and future needs
What They're Looking For.
Must Have
At least two years’ experience in a sales and service environment, Level 1 Insurance license (or a commitment to secure your license within your first 45 days through BCAA), Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA), Limited history of Errors & Omissions and in good standing with the Insurance Council of BC, Comfortable using technology, Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
Nice to Have
CAIB certification, Knowledge of ICBC systems, Ability to speak other languages aside from English
What You'll Do.
Greet customers in person and over phone
Promote BCAA insurance products and services
Recommend memberships
travel and auto insurance
Collaborate with BCAA Support Teams and Underwriting
Recommend right coverage for customers
Identify cost-saving opportunities for customers
Provide exceptional customer service
Increase industry knowledge and expertise
Participate in BCAA training courses
Maintain annual licensing requirements
Keep up to date with products and services
How You'll Work.
Team & Collaboration
Collaborate with BCAA Support Teams and Underwriting; Work together with team members to provide exceptional customer service and meet sales goals
Communication Scope
Greet customers; Recommend memberships or travel and auto insurance; Enthusiasm for creating signature customer experiences
Full Job Description
**Why BCAA?** Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We’re currently hiring a **Regular Full-Time Service Advisor** at our **Hillside** Service Location! As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance. Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia. **Who you are:** * A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues. * A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same. * You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment. * A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! **During a typical day, you will:** * Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance. * Collaborate with BCAA Support Teams and Underwriting to recommend the right co
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