BCAA
Insurance
RegularFull-TimeServiceAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Regular Full-Time Service Advisor at BCAA. Skills: Customer relationship management, Sales generation. Greet customers. Identify customer needs”
What You'll Achieve.
Meet or exceed sales goals; Ensure customer satisfaction
Industry & Context.
Troubleshooting customer issues
What They're Looking For.
Must Have
Minimum 2 years of experience in a customer-facing role, Valid driver's license
Nice to Have
Experience in the automotive industry, Post-secondary education in a related field
What You'll Do.
Identify customer needs
Provide product information
Process sales transactions
Schedule service appointments
Maintain customer records
Achieve sales targets
Handle customer inquiries
How You'll Work.
Team & Collaboration
Service department; Sales team
Communication Scope
Verbal communication; Written communication
Full Job Description
**Why BCAA?** Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We’re currently hiring a **Regular Full-Time Service Advisor** at our **Hillside** Service Location! As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance. Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia. **Who you are:** * A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues. * A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same. * You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment. * A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! **During a typical day, you will:** * Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance. * Collaborate with BCAA Support Teams and Underwriting to recommend the right co
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