Maritz
Hospitality
RegistrationSystemsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Registration Systems Specialist at Maritz. Skills: process management, cross-functional coordination, vendor/stakeholder management. Manage guest phone calls and communicate travel itineraries. Maintain documentation of all email correspondence”
What You'll Achieve.
deliver measurable impact; drive business results; improve engagement with customers, employees and channel partners
Industry & Context.
problem-solving skills to research and resolve customer inquiries; Research and resolve customer inquiries; accounting issues; FOP questions; vendor issues; hotel no-shows
This position operates on CST, potential onsite program operations, Guidance and leadership during emergencies or high-volume periods, supporting crisis procedures as needed
What They're Looking For.
Must Have
Proven record of customer service skills, High attention to detail, problem-solving skills to research and resolve customer inquiries, Professional oral and written communication skills, effective listening abilities, MS Office skills (Outlook, Excel, Word), technical aptitude to learn new technology
Nice to Have
Experience supporting onsite program operations, Background working with travel vendors, hotels, or event management systems, Familiarity with crisis procedures or high-volume travel operations, Hospitality or Event Management degree
What You'll Do.
Manage guest phone calls and communicate travel itineraries
Maintain documentation of all email correspondence
Ensure client expectations and guidelines are met
Maintain and monitor client email boxes and winners’ lists
Secure pre/post-hotel extensions and communicate guest hotel changes
Review and test websites prior to launch
Support the Deviation/Exception Grid process and complete accounting functions
Research and resolve customer inquiries
Attend ongoing training
and program perform special assignments
Provide guidance and leadership during emergencies or high-volume periods
How You'll Work.
Team & Collaboration
cross-functional coordination; communicate updates to the Meeting Event Manager and team members; provide onsite teams with supporting documentation and information; human connection and collaboration are at the heart of everything we do; intentionally building teams that care for each other and collaborate powerfully
Communication Scope
Professional oral and written communication skills; effective listening abilities; communicate travel itineraries; communicate cancellation policies; communicate guest hotel changes
Full Job Description
**Where Human Connection Fuels Possibility ** At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. Top meeting planners, sales operations and procurement teams at Fortune 100 companies trust Maritz Global Events as their event management services partner. We’re here to help deliver business meetings and incentive travel programs that make an impact with customers, employees and stakeholders. Unlike other event management companies, we take a science-based approach to corporate event management. We use the latest findings from neuroscience researchers to design and execute events that transform businesses and people. We focus on individual business objectiv
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