Tennessee Oncology
RegistrationCoordinator
“Registration Coordinator at Tennessee Oncology. Skills: process management, customer service, patient registration. Manage the reception of patients. Obtains patient insurance and demographic information”
Industry & Context.
Ability to travel/float to other clinics for business needs, Able to travel to clinics when necessary, Able to lift 25 pounds, Maintain and ensure confidentiality of patient information
What They're Looking For.
Must Have
High school graduate or equivalent with GED, computer skills including Windows file management and MS Office, and e-mail experience, Good verbal, listening, and written communication skills, Ability to work productively and effectively in a fast-paced environment, organizational skills and attention to detail, Excellent customer service skills
Nice to Have
2 years of previous professional office experience and/or customer service experience preferred
What You'll Do.
Manage the reception of patients
Obtains patient insurance and demographic information
Collects co-pays and/or payments
Schedules internal patient appointments
Answers the telephones and greets patients
Conducts patient check-in
Properly tracks patients in EHR
Verify and update patient demographics
Scan documents into Electronic Health Record
Collect patient photographs
Ensures eligible patients have proper distress screening
Collects co-payments and/or payments
Ensures canceled/no show and missed appointments are followed up
Schedules internal patient appointments
Communicates information regarding Patient Engagement Portal
Runs and works daily reports
Demonstrates excellent customer service
Communicates to other staff members using Instant Messaging System
Maintain and ensure confidentiality of patient information
Adheres to all Tennessee Oncology policies and procedures
How You'll Work.
Team & Collaboration
Communicates to other staff members using Instant Messaging System; Responds promptly to patient, physician, manager, clinic, and other department requests
Communication Scope
Good verbal, listening, and written communication skills; Excellent customer service skills
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