Children's
Healthcare
RegistrationAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Registration Associate at Children's. Skills: Patient registration, Insurance verification, Customer service. Communicate with patients, families, physicians, quality review, clinical. Obtain information and insurance verification”
What You'll Achieve.
Ensure quality patient care; Ensure payment of hospital accounts; Minimize patient wait times; Produce clean claims; Prevent denials and delayed payments
Industry & Context.
Mathematical problem-solving
Ability to travel as needed, Willing to work a flexible schedule
What They're Looking For.
Must Have
1 year of experience in healthcare or related clerical, accounting, or customer service experience, Understanding of and familiarity with medical terminology, Basic knowledge of Microsoft Windows and Word, Demonstrated arithmetic and word mathematical problem-solving skills, Excellent customer service skills, Proven ability to multitask, Must be willing to work a flexible schedule, including nights, weekends, and holidays, Ability to travel as needed to support multiple locations or different departments, Ability to uphold highest level of customer service while covering any location
Nice to Have
College degree, 1 year of experience in registration, Certified Patient Account Representative (CPAR), Certified Healthcare Access Associate (CHAA), Experience using patient registration systems, Experience using insurance verification systems, Experience using Medicaid portals
What You'll Do.
Communicate with patients
Obtain information and insurance verification
Collaborate with Appeals department to overturn claims denials
Schedule appointments
Create patient charts
Perform point-of-service collections
Interview patients and families for demographic and financial
Ensure questionnaires and forms are completed
Enter data for registration
Verify insurance coverage and/or validate authorizations
Explain regulatory financial requirements to patient or responsible
Collect/post deposits or deductible amounts
Ensure referring physicians have obtained prior insurance authorization
Reschedule appointments if necessary
Capture accurate and compliant data elements
Serve as liaison between patient and department staff
Inform patients and families of procedures and delays
Answer patient and family questions
Relay messages to patients and families
Escalate immediate needs to appropriate leaders or clinical
Ensure wait time communication occurs
Update schedulers and patient information tools
Initiate and execute daily medical record maintenance
Maintain patient confidentiality
File encounter-specific paperwork
Maintain correspondence via mailing/faxing with patient’s primary care
Provide release of medical information
Initiate and perform administrative duties
Participate in office/department opening and closing procedures
Assist with maintaining
and restocking front office
Receive and distribute mail
Contact physician offices to resolve discrepancies
Coordinate all aspects of scheduling
Attend and participate in department meetings
Serve on committees representing the department
Assist Supervisor and/or Manager
Be available to teammates
Act as a resource to help complete complicated/complex
Provide on the job training to team
Seek out opportunities to become actively involved in
Prescreen doctor’s orders (scripts) for new patients
Prepare case review materials for court preparation
Coordinate subpoena process between court system
Facilitate billing process for expert testimony in court
How You'll Work.
Team & Collaboration
Cross-functional teams; Department meetings; Multi-disciplinary teams
Communication Scope
Verbal communication; Written communication
Full Job Description
Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). _**Work Shift**_ Day _**Work Day(s)**_ Monday-Friday _**Shift Start Time**_ 9:00 AM _**Shift End Time**_ 7:00 PM _**Worker Sub-Type**_ Regular Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. _**Job Description**_ Communicates with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denials. Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. **Experience** * 1 year of experience in healthcare or related clerical, accounting, or customer service experience. Bachelor’s degree or equivalent education may be considered in lieu of experience. **Preferred Qualifications** * College degree * 1 year of experience in registration * Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA) * Experience using patient registration systems, insurance verification systems, and/or Medicaid portals **Education** * High school diploma or equivalent **Certification Summary** * No professional certifications required **Knowledge, Skills, and Abilities** * Understanding of and familiarity with medical terminology * Basic knowledge of Microsoft Windows and Word * Strong verbal/written communication
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