Company
Healthcare
RegistrarEmergencyCenter
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Registrar Emergency Center. Skills: Patient registration, Financial functions, Customer service. Greet customers promptly. Direct patients to appropriate setting”
What You'll Achieve.
Exceed productivity standards; Exceed collection targets; Exceed quality audit scores
Industry & Context.
Troubleshooting
Evening shift, Every other weekend, Mandatory orientation, TB testing, Flu vaccination
What They're Looking For.
Must Have
High School Diploma or equivalent, 1 year of relevant experience, Must be 18 years of age
Nice to Have
Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification
What You'll Do.
Greet customers promptly
Direct patients to appropriate setting
Maintain professionalism
Register patients for each visit type
Collect demographic information
Collect financial information
Document demographic information
Document financial information
Activate visits on EPIC
Convert visits on EPIC
Discharge visits on EPIC
Perform registration functions
Perform financial functions
Register patients in appropriate status
Follow registration guidelines
Ensure accurate documentation
Ensure timely documentation
Obtain appropriate forms
Scan forms into medical record
Scrutinize patient insurance
Identify correct insurance plan
Select correct insurance plan
Document correct insurance order
Apply recurring visit processing
Facilitate use of electronic registration tools
Verify patient information with third party payers
Collect insurance referrals
Document insurance referrals on EPIC
Communicate with patients regarding authorization
Communicate with patients regarding referral requirements
Communicate with physician regarding authorization
Communicate with physician regarding referral requirements
Communicate with office regarding authorization
Communicate with office regarding referral requirements
Obtain financial responsibility forms
Obtain completed electronic forms
Review hospital consent forms
Obtain hospital consent forms
Witness hospital consent forms
Review Notice of Privacy Practices
Obtain Notice of Privacy Practices
Witness Notice of Privacy Practices
Screen outpatient visits for medical necessity
Provide cost estimates
Collect Advance Directive information
Document Advance Directive information
Educate on Advance Directive information
Provide information on Advance Directive information
Collect Medicare Questionnaire
Document Medicare Questionnaire
Issue Medicare Inpatient Letter
Issue Medicare Off-site Notifications
Scan appropriate documents
Manage responsibilities within Compliance guidelines
Screen self-pay patients
Screen out-of-network patients
Provide information for follow up
Refer to Financial Advisor
Initiate payment plans
Inform patients of funding programs
Explain patients of funding programs
Inform patients of cash payment plans
Explain patients of cash payment plans
Inform patients of discounts
Explain patients of discounts
Incorporate POS collection processes
Complete cash balance sheets
Utilize audits to manage cash
Utilize controls to manage cash
Transcribe written physician orders
Communicate with physician staff to clarify
Determine ICD-10 codes
Document ICD-10 codes
Perform medical necessity check
Issue ABN as appropriate
Affix wristbands to patients
Prepare patient charts
Manage miscellaneous reports
Prepare miscellaneous reports
Maintain inventory of supplies
Facilitate scheduling for ancillary testing
Mark duplicates Medical Records for merge
Identify potential duplicate records
Determine if records are the same
Act as a preceptor to newer staff
Exceed department productivity standards
Exceed collection targets
Exceed quality audit scores
Provide excellent service to clinical departments
Provide excellent service to downstream departments
Provide excellent service to physicians
Contribute to process improvement activities
Support efficient patient flow
Support efficient process flow
Perform clerical duties
Call patients to form groups
Call patients to obtain case history
Receive funding applications
Exceed Corewell Health Customer Service Standards
Provide seamless Corewell Health experience
Provide flawless Corewell Health experience
Remain compliant with TB testing
Remain compliant with Flu vaccination
How You'll Work.
Team & Collaboration
Work with Financial Advisors; Collaborate with physicians; Collaborate with office staff
Communication Scope
Customer reception; Patient education
Full Job Description
Position details: part-time 3 days per week, evening shift 4 p.m. to 12 a.m., will rotate working every other weekend. Schedule rotation: Week 1 - Monday, Friday, Saturday Week 2 - Sunday, Monday, Wednesday Position supports the Emergency Center at Troy hospital. Mandatory orientation first week 8 a.m. to 4:30 p.m. ## Job Summary Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required. ## Essential Functions * Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC. * Accurately and efficiently performs registration and financial functions to include: Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order. Applies recurring vis
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