Company
Healthcare
RegistrarCasual
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Registrar Casual. Skills: Customer success, Patient registration, Financial administration. Greet customers promptly. Direct patients to appropriate setting”
What You'll Achieve.
Maintain or exceed productivity standards; Maintain or exceed collection targets; Maintain or exceed quality audit scores
Industry & Context.
Troubleshooting
Willing to travel, Mandatory orientation, Hands-on training, TB testing, Flu vaccination
What They're Looking For.
Must Have
High School Diploma or equivalent, 1 year of relevant experience customer service role or health care industry, Must be 18 years of age
Nice to Have
Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification
What You'll Do.
Greet customers promptly
Direct patients to appropriate setting
Maintain professionalism and diplomacy
Register patients for each visit type
Collect and document demographic and financial information
Activate converts and discharges visits on EPIC
Perform registration and financial functions
Register patients in appropriate status
Document demographic and financial information
Obtain appropriate forms and scan into medical record
Scrutinize patient insurance(s)
Identify correct insurance plan
Document correct insurance order
Apply recurring visit processing
Facilitate use of electronic registration tools
Verify patient information with third party payers
Collect insurance referrals and document on EPIC
Communicate with patients and physician/office regarding authorization/referral requirements
Obtain financial responsibility forms
Review hospital consent forms
Obtain Notice of Privacy Practices
Screen outpatient visits for medical necessity
Provide cost estimates
Collect Advance Directive information
Educate and provide information as necessary
Collect Medicare Questionnaire
Issue Medicare Inpatient Letter
Issue Medicare Off-site Notifications
Scan appropriate documents
Manage responsibilities within Compliance guidelines
Screen self-pay & out of network patients
Provide information for follow up
Refer to Financial Advisor
Initiate payment plans
Inform and explain government and private funding programs
Explain cash payment plans or discounts
Incorporate POS collection processes
Complete cash balance sheets
Utilize audits and controls to manage cash
Transcribe written physician orders
Communicate with physician/office staff
Determine ICD-10 codes
Document ICD-10 codes
Perform medical necessity check
Issue ABN as appropriate
Affix wristbands to patients
Prepare patient charts
Manage miscellaneous reports
schedules and paperwork
Maintain inventory of supplies
Facilitate scheduling in identified areas
Mark duplicates Medical Records for merge
Identify potential duplicate records
Determine that past and current records are truly
Utilize all system resources
Contact patient if necessary
Act as a preceptor to a newer staff
Maintain or exceed productivity standards
Maintain or exceed collection targets
Maintain or exceed quality audit scores
Provide excellent service to clinical and downstream departments
Provide excellent service to physicians
Contribute to process improvement activities
Support efficient patient and process flow
Perform clerical duties
Call patients to form groups
Call patients to obtain case history
Receive funding applications
Maintain or exceed Corewell Health Customer Service Standards
Provide every customer with a seamless
Remain compliant with regular TB testing
Remain compliant with Flu vaccination
How You'll Work.
Team & Collaboration
Downstream departments; Physicians
Full Job Description
Position details: casual position, can pick up hours as-needed. Casual employees will be trained in all areas of registration. Must be willing to travel to Troy, Lake Orion, and Rochester Hills. Location worked will vary depending on open shift hours. Mandatory orientation first week 8 a.m. to 4:30 p.m. Additional hands-on training will be 4-6 weeks long at 30-40 hours before dropping to casual hours. ## Job Summary Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required. ## Essential Functions * Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC. * Accurately and efficiently performs registration and financial functions to include: Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol. * Scrutinize patient insurance(s), identifies the correct insurance plan, selects
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