Delivery Hero
E-Commerce
RegionalWorkforceOperationsManager
“Regional Workforce Operations Manager at Delivery Hero. Skills: Workforce Operations, Team Management, Regional Projects. Lead, empower, and develop direct team. Guide daily work in regional project execution”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years Operations experience, 5+ years Logistics experience, 5+ years Workforce Management experience, 5+ years Planning experience, Demonstrable experience managing teams, Demonstrable experience developing teams, Led regional projects, Intermediate/Advanced SQL, Intermediate/Advanced Looker, Intermediate/Advanced data visualization tools, Advanced conversational English
Nice to Have
Regional impact experience, Influenced local teams, Influenced decentralized teams
What You'll Do.
and develop direct team
Guide daily work in regional project execution
Determine picker needs for LATAM stores
Ensure optimal mix of full-time/part-time staff
Ensure stores meet operational frameworks
Ensure correct picker quantity
Ensure correct shift supervisor number
Ensure store organization in workforce
Guarantee correct configuration of staffing tool
Guarantee correct parameterization of staffing tool
Guarantee correct distribution of staffing tool
Monitor country budget adherence
Achieve productivity levels
Achieve performance levels
Lead incentive program for pickers
Lead incentive program for store managers
Work with Talent Acquisition
Anticipate business needs
Lead end-to-end projects
Ensure country operations execute regional directives
How You'll Work.
Team & Collaboration
Stakeholders alignment; Cross-functional teams
Process & Methodology
Project leadership
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