RegionalVendorManager

## Accountabilities This role is focused on ensuring vendor compliance, improving service delivery outcomes, and driving accountability across all assigned partners through structured governance, performance tracking, and field engagement. Manage and oversee vendor performance across assigned regions using structured KPIs, SLA frameworks, and operational governance tools. Enforce accountability through the EAAP framework, including escalations, attendance/IVR compliance, audits, and project execution tracking. Conduct regular vendor reviews, QBRs, and performance evaluations to ensure alignment with contractual obligations and service expectations. Identify, investigate, and resolve service delivery gaps related to staffing, scheduling, and operational execution. Partner with field operations and internal stakeholders to ensure rapid issue resolution and continuous service improvement. Analyze performance trends and implement corrective actions and process improvements to reduce operational risk. Conduct on-site visits across assigned markets to evaluate vendor performance and reinforce accountability. Requirements This role requires strong vendor management experience in multi-site operations, with the ability to influence partners, interpret performance data, and drive measurable operational improvements. Bachelor’s degree or equivalent experience preferred. 5+ years of experience in vendor management, operations, or facilities services in a multi-site environment. Strong understanding of service delivery models, SLA/KPI management, and operational compliance frameworks. Experience working with service platforms and IVR-based systems (e.g., ServiceChannel, Corrigo) is a plus. Strong analytical skills with the ability to interpret performance data and translate insights into action. Excellent communication and stakeholder management skills, with proven ability to influence external partners. Strong problem-solving, negotiation, and conflict resolution capabilities